Great place. Parking should be free for customers.
We chose because the convenience to UAB. We enjoyed the on site parking whers the…
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Excellent Service , beautiful location , and a luxury feel in every detail.
Christian, 1 晚家庭旅遊, 2021年12月06日
The Hilton is in a great location for anyone going to UAB Hospital as we were. However, it is showing it’s age and is in need of an update.
Peter, 1 晚旅行, 2021年12月01日
Very nice hotel and room!
Kim, 2 晚旅行, 2021年11月29日
Overall good place to stay. Lady up front was super nice. The hotel restaurant was super freezing cold. It was all clean and well kept.
teresa, 1 晚家庭旅遊, 2021年11月14日
1 晚旅行, 2021年11月12日
This hotel was very nice and conveniently located. The parking fees in my opinion are high and should be included with the hotel stay, but other than that, it was very nice.
Lucresha, 1 晚旅行, 2021年11月07日
Front desk person was rude. Lamp didn’t work. It had a burned out bulb. We had to go back down to the lobby to get the TV channel line up as well as the on-site restaurant info. We asked about the WIFI connection info. They should have provided all of this to us when checked in. We took the burned out light bulb to exchange for a new one. No maintenance help was offered. On the second day I went to the lobby and paid for the room and turned in my keys as requested. Later in the day someone called the room to ask if we were staying that night. We told them I had paid already. . It was a very frustrating stay. At check out they told me I would have to get my receipt from Expedia. Front desk personnel were very impatient and rude both days. Customer service was non existent.
Katherine, 1 晚家庭旅遊, 2021年11月06日
STEVEN, 5 晚旅行, 2021年11月06日
The stay was excellent I’m very pleased with my stay
Anthony, 2 晚旅行, 2021年10月29日
Pros The hotel is conveniently located close to restaurants, the university, and hospital which was nice. The property was also updated and appeared to have been recently renovated so that was also very nice. Cons The rooms and hallways however were not well kept. The carpet in my room had old m&ms and other debris from previous guests. The pillows smelled so we couldn’t use them. The bathroom in my room was not cleaned very well prior to our stay which was disappointing and I had to request new towels and sheets as they were not clean. Front desk staff was not customer focused as when I called to report issues the guy promptly informed me they were fully booked but would send someone up then hung up immediately with no remorse whatsoever. The attendant that came up however was really nice and apologetic. She did a good job and promptly cleaned the room. Overall, the property is really nice just needs to be better maintained and quality measures implemented to ensure the property is clean and customer service standards are adhered or implemented if there aren’t any.
Willie, 2 晚旅行, 2021年10月08日