棕櫚春天溫德姆旅遊旅館

Had a great room and the area was nice.

Will stay again

I made reservations one month ahead of time. When we arrived they told us to wait 3 hours. I called they said room was not ready. We came back to find other people had already allowed to check in.

We didn’t even stay we got to the room and it was very dirty. White power on one of the chairs orange juice spilled in the fridge push needle on the floor old French fried. So we went to the front desk waiting on a refund. Would not recommend ever.

Room was very dirty. Carpet stains. Cracked tile in bathroom. Large dead black spider on the floor in the bathroom. Shower was not all the way connected. Light switches not working properly. Trash overflowing in the parking lot. Very noisy and alot shady characters that were not staying there hanging out in parking lot and walking around the building. This location should not be on hotels.com. We are extremely dissatisfied and disappointed. It really hurt our Valentine's Day stay. I wish there was a way we could get our money back.

Good

Roof leaked on my six year old son sleeping in bed. Front desk said they knew that “217 was a leaky room.”

I read review before going and there were completely opposites reviews either really good or really bad . Once I got there , I got what those reviews meant . Staff at the hotel were super warm and nice . My husband and I didn’t like the room so we asked them to change it . The first room was dark and bathroom fan was too loud , we could hear next room guests voice so we didn’t like it . Guests on the parking was loud and one lady was crying and didn’t have a good energy to begin with . But when we got a different room . It was much nicer . Little issues with details cleaning but overall it was nice . The problem was light turned on automatically even at the middle of the nights if lights senses sound or people . Guests got loud at the parking in the late night and woke us up few times . The worst thing was someone was hacking my husband ‘s computer . So what can I say ?! Bed is comfy . Perfect location staff is nice room is ok for that price , . Everything was closed at Palm Springs so we were in the room most of the time so . It was ok that I can say . Just the guests in the hotel . Was question ???? I wish they can clean little more even the outside . Cigarettes on the grounds does not make the hotel look good right ?

Second worst hotel I've ever stayed in. Upon entering our room, we were greeted with a dirty shoe print on the bed and a big stain on the floor. The shower curtain rod was held up by a folded up envelope wedged in the wall. Several howling puppies in the room next door. Called the desk, they couldn't reach the person staying in the dog room, so they transferred us to a different room, which in fairness, was at least cleaner than the first. But room #2 had barking, snarling dogs out on the walkway and loud thumping and clanking noises.( Lest you read this and think, "oh, she probably just doesn't like dogs"- not so. I have a German Shepherd, and fully appreciate hotels that accommodate travelers with dogs.) The only thing thinner than the walls are the blankets. As I laid in bed not sleeping, I thought, would I be willing to stay here again if instead of me paying them, they paid me? The answer is a resounding no. Hotels.com should be embarrassed to have this hotel on their site.

This hotel looked nice enough from the front and the front desk was initially friendly. However, when we got to our room, which was in the back of the hotel, it was glaringly apparent that there was some shady stuff going on in the room two doors down - rotating people in and out, people potentially casing cars, people calling whoever was in there to let them in...overall just unsettling. We called the front desk to let them know of the situation and potentially ask for a room in the front (our cars were packed full because of moving across country and it did not feel safe to leave our car there) and the front desk hung up on us!! We ended up deciding to find a new hotel, called the Best Western down the street, and they were more than happy to accommodate. When we left, we stopped by the front desk to return our key and the staff was INCREDIBLY rude, like it was our fault that there was some shady stuff happening in their hot. I am not picky when it comes to hotels, and I have NEVER left a property, but this place just didn't feel safe.