The check-in was bad. The staff were dishonest. I checked in at 4pm. First allocated me to a queen room for four (which appeared upgrade) but upon entering the room, it got two problems:1/ strong pipe smell on opening the toilet door 2/ it’s right in front of the elevators. I went down to the reception counter to change of room, I said I don’t want a spacious room, I want to have a quiet room. The staff refused to change the room for me and said they were fully booked, I asked for possibility of changing room after two or three days ( since I stayed for 5 days) the other staff then interrupted and said no chance of swapping room as all fully booked . Then I told them the toilet was smelly, I asked the staff to come up and check and feel the smell. Few minutes later, he knocked my door and agreed the bad smell was present and then immediately take a key from his pocket and showed me a normal queen room few rooms next door!
The room was smaller ( it’s alright as it’s the type of room I booked) and the toilet has no pipe smell!
Concerning the facility, the sink drained really slow and it’s a bit disgusting when u brush the teeth or washing hands
The shower was ok although it’s just separated by a curtain and the area of sink easily get wet and messy. The other things were outdated- The door of the toilet need need effort to close
it.
If there is a fitness room it will be better as there is minimal facilities. Not many want to play tennis I suppose.
Tasty buffet breakfast