Took my 13 year old daughter to her first concert. I Had hoped to give her a memorable trip with a nice room , breakfast and swim. Staff was friendly, The room it’s self the Toilet would hardly flush, very little water pressure in the shower, pool has been down quite sometime after reading other reviews as well , body wash and shampoo empty in the shower. 1 of the 2 beds were dirty. only had cereal and juice for breakfast at 8:26 am . I’ve typically stay with Hilton but decided to try Marriott this tome. My mistake I should have known better a stuck with Hilton.
Jason
Jason,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 23 日
michelle
michelle,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 8 日
Great location and
Great location and the ONLY reason it gets two stars is the staff. We checked in (30 minutes early) and we're given a room on the 3rd floor. it was my wife and I and two kids (12 and 8) and the room was a king and a fold out couch. My reservation clearly stated two queens.....I went back downstairs (because the phone in the room didn't work) and they quickly and apologetically fixed the problem and we got two queens. The lady at the front who checked us in and fixed the problem was really great about it and she even made sure to put us in a room that was right next to where we were originally put, so that it wasn't a difficult task to move our stuff from one room to another. We were informed that "the storm from 4 weeks ago" knocked out the cable so we couldn't watch live TV but we could just log into our Netflix or Hulu etc and watch that. However, we were here for a baseball the tournament and there were players staying in hotels next to us who didn't have this problem. (And according to other reviews this is an ongoing problem). We didn't have a TV remote and when I got one from the front desk, it still wouldn't let us log into anything. Only thing the remote would do was adjust the volume and switch sources. No way to find/bring up and subscription service like Netflix or hulu. And also the pool was closed for maintenance (again, according to other reviews this has been a 3+ month issue) the elevator was a bit sketchy and the inspection was well past due.
Nick
Nick,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 5 日
Service was great, but the rooms were outdated.
Randy
Randy,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 18 日
The room was musty and smelled terrible, dirty and mouse trap in room.
Angela
Angela,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 5 日
Hotel staff were great when we arrived and checked out! Cheer the girls on for their dance competition.
The breakfast was normal hotel breakfast. Every thing was hot, the toaster needs a little upgrade didn’t work the best.
Here what I didn’t like. I was told 3 days before our arrival the pool was working when we arrived we was informed that it’s been closed for a while I had 3 disappointed kiddos. At check in we also was in formed the tvs weren’t working. The BIG thing that I hated was are deadbolt didn’t work and our door would barely latch shut. Which made things hard with a toddler thinking it’s a game to leave the room. This wasn’t in just our room it was at least 4 other rooms that we was in. Over all we loved the place just needed some room updates.
Whitney
Whitney,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
great place and location!!
Chelsea
Chelsea,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 23 日
Very good staff and clean hotel at Collinsville, I
Very good staff and clean hotel
Melchor
Melchor,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 16 日
Carpet was ripped and dirty. TV did not work. Pillows were very hard. Bed was overall uncomfortable. Lots of noise coming from other rooms even at late hours.
Sophia
Sophia,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 16 日
Cereshia
Cereshia,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 14 日
Judi
Judi,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 13 日
The hotel cancelled the reservation wirhout a phobe call, an hour before i arrived after a 5 hour drive. The absolute worst hotel experience in my life. Will not ever go with this hotel again.
Nikola
Nikola,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 5 日
Ezra
Ezra,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 31 日
Convenient to convention center.
Pamela
Pamela,2 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 29 日
This place has lots of potential but it had a smell the moment I walked in. The front desk clerk looked drained and her energy matched that of the entire place. The one sliding front door was partly off track. A box with a large screen tv and a luggage cart was loaded with odds and ends parked right in front of the front desk( it was still there when we left and came back 40 minutes later). The pool had a sign that it needed maintenance. The room on the third floor had cobwebs in two corners( at least the rest of the room was clean). The actual room door seemed to be missing part of the doorframe and you could see right to the hallway. I also noticed the elevator inspection paper was from a year ago. Thankfully I was able to sleep.
Shelly
Shelly,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 25 日
Mark
Mark,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 23 日
Loved this property for our stay in the St. Louis area. Close to dining options. Amie at the front desk provided excellent service at check in.
Amy
Amy,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 16 日
Nice, clean hotel. The breakfast was yummy but by 7:30am there was no more sausage and the juice options were minimal. Also when I checked in I asked for a cot or something similar and I was told that this location didn’t have them. The next day when I was leaving the hospitality staff had a room next to the elevator open and I could see a cot in that room. I feel that for the money that I spent on this room that the front desk attendant should have tried a bit harder to accommodate us. Also, I wish I would have known that the pool was closed for repairs.
Shabazz
Shabazz,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 14 日
The staff was particularly polite , cheerful and helpful. Breakfast buffet was well-appointed and tasty.
Jennifer
Jennifer,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 2 日
Would have gave 5 stars but the elevator was down and we were on 3rd floor. They provide a nice breakfast. Clean and staff was very friendly.
Chrystal
Chrystal,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 1 日
Tinisha
Tinisha,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 2 月 26 日
Broken elevator
Requested a king room, placed in a 2 queen bed room on the 2nd floor. Asked to be changed to what we requested, put in a king executive room on the 3rd floor. All fine except the elevator was broken.