The hotel is beautiful, the rooms are very nice and clean. Very nice lobby and the staff is extremely friendly, everyone speaks English very well! However they did not have washcloths. In Europe apparently that is not an option they utilize. Also, the hotel is located right in the city so looking out your window of your hotel You will look into an apartment building, or people are hanging their clothes out on the balcony and a little bit run down and very dingy. I would still choose this hotel again, but for some people they may not like looking at a rundown building next door. I would still give this place a five-star rating due to the staff, and the beautiful amenities inside the hotel. You feel very safe with your surroundings here!