We had a problem with our internet and AC and they quickly moved us to another room.
Karena
Karena,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年5月22日
Marielle teach tampo
Perfect location, clean beach, both pool clean. All areas clean every day. No insects, no mosquitoes. Very friendly staff. Quick and very good breakfast. Nice food in the restaurant. TV with Netflix. Clean shower. Minibar. Good air conditioning. Free transportation to and from airport El Nido / Lio
真實旅客
6 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年5月3日
Rotte på værelset
Det første indtryk af hotellet var så godt. Fællesområdet med restaurant og poolen var formidabel og udsigten var fantastisk. Vi skrev at vi ville have daglig rengøring men dette blev aldrig gjort nogen af dagene. Men 2. nat opdager vi en rotte på vores værelse. Vi snakker med reseptionen om hvad de vil gøre hvorefter de vil ringe til nogen der ville fikse det. Ingen kom. Intet blev gjort. Vi blev tvunget til at sove på vores værelse med en rotte. Dagen efter sidder vi ved poolen hvor den løber forbi. Føj hvor klamt!
Anna
Anna,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年2月17日
IRENE
IRENE,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年2月1日
Le prix était vraiment trop élevé pour les prestations fournies.
Piscine trouble, mobilier de mauvaise qualité, service inefficace, climatisation défaillante, chambre très moche, manque de linge…
marie
marie,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年1月15日
Matthew
Matthew,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年1月2日
Awful experience, avoid this resort.
We would not recommend this hotel. The rooms were dirty and window blinds were falling off the windows. Towels were not in the bathroom or room when we arrived. We had three done villa rooms for our party. One room had a missing window that had a piece of card board taped over the hole with masking tape. For the second room, the toilet was leaking all over the bathroom floor and there was a constant pool of water. The third room was infested with mosquitoes and we later found mosquito larva in the room. When we brought these issues to the hotel staff they did nothing to rectify the situation and wouldn’t even provide a discount or move our rooms. It was frustrating because we prepaid for the stay.
The location of the hotel is good and could have so much potential. Avoid this nightmare resort.
Amy
Amy,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2023年12月10日
Patrick
Patrick,6 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年8月17日
Cecilie
Cecilie,5 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年4月14日
Loud music
Room privacy see through blinds
Lack food choices
Pool water filter always off
Access to pool blocked by coconut leaves
No safe
Dog in premises even during breakfast
Too pricy
No manager to run the place
Just feeling the place is going downhill and deteriorating
Miserable and old lounge chairs in the pool
No cooks in the restaurant
Staff disarray on the things to do
Expedia you should give me a discount for this place
ROMEO
ROMEO,4 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2022年12月28日
Really dirty and not maintained.
Bathroom was filthy, asked get it to be cleaned and it was not. Reception toilets even worse. Everything was covered in dust, it actually smelt like dust. Pool was green slimey looking, no guests used during our stay.
Fixtures were having off the wall, lights didn’t work in our room, hole in top of door where mosquitoes got in. We did not get tair con didn’t really work. Refused airport pick up and drop off which they said was free. Not enough staff we waited 1 hour 30 minutes on scrambled eggs at breakfast.
We paid a lot for this stay so we were very disappointed. It’s a shame as this property would be lovely if it was maintained and cleaned every once in a while.
Evelyn
Expedia 真實旅客評語
4/10 一般般
2022年11月23日
Andrew
Andrew,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2020年3月3日
Der Aufenthalt war allgemein sehr angenehm. WiFi und TV funktionierten leider nicht. Speisen die auf der Karte standen waren zum Teil nicht erhältlich.