My family of 10 and I stayed at this hotel for 2 nights from August 1-3, 2025, for a family service. We stay about 2 nights. I reserve about 10 rooms. When we first went into the rooms, the smell was very bad. I had to purchase some room freshener and spray in each room, because I was embarrassed that I chose this hotel, due to the reviews. The reviews were a lie, and I felt betrayed because of it. The worst thing was also when the air stopped working in the breakfast room, and they had to plug up an industrial fan to keep the people cool. we paid a lot of money for 2 nights and were already hurting from losing a loved one, and then we had to indulge in staying in a very bad hotel. When I went outside to set just to relax, I had to walk over trash after trash in front of the building. I asked if there was a manager on site to talk to about how bad this was. we travel so far/ she needs to do something to make the guest happier. I was told no manager on site. I am sorry, Comfort Inn Newport News- Hampton I-64, you need to do better and treat your guests right.