我是否可以免費取消坎昆All Ritmo全包式度假村及水上樂園的預訂並收到全額退款？

可以，坎昆All Ritmo全包式度假村及水上樂園在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

坎昆All Ritmo全包式度假村及水上樂園是否有游泳池？

是的，住宿提供2 座室外游泳池和兒童游泳池。旅客可以使用游泳池，開放時間為 06:00 至 20:00。

坎昆All Ritmo全包式度假村及水上樂園是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

坎昆All Ritmo全包式度假村及水上樂園是否提供停車位？

是的，住宿提供免費自助停車服務。住宿提供路外停車位。提供免費露營車/巴士/卡車停車位。

坎昆All Ritmo全包式度假村及水上樂園入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：00:00。提前入住需加收相關費用，且需視供應情況而定。退房時間為 12:00。延後退房需加收相關費用，且需視供應情況而定。

坎昆All Ritmo全包式度假村及水上樂園和附近有什麼好看好玩的？

享受住宿提供活動，例如划皮艇、帆船和射箭，或者到附設的網球場精進球技。住宿還有提供其他娛樂活動，例如籃球和排球。這裡有 2 座室外游泳池可供您盡情游泳，另外這間飯店式公寓還有其他設施，包含3 間酒吧和私人海灘，您都可以體驗看看。坎昆All Ritmo全包式度假村及水上樂園還有具備健身中心和Spa 服務，以及遊戲間和花園。

坎昆All Ritmo全包式度假村及水上樂園內部或附近是否有餐廳？

是的，此住宿附設 5 間餐廳，具有國際料理和花園景觀。

坎昆All Ritmo全包式度假村及水上樂園附近的環境怎麼樣？

坎昆All Ritmo全包式度假村及水上樂園位於法雷斯港的水岸，走路只要短短 8 分鐘就會到阿雷西費埃爾梅科水下博物館，另外走路 10 分鐘也可以到埃爾尼諾海灘。

坎昆All Ritmo全包式度假村及水上樂園住宿資訊、相片和旅客評語

Q: 坎昆All Ritmo全包式度假村及水上樂園是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

10/10 好極了

2025 年 9 月 2 日

Bueno, me tocó la habitación 108, la señora de la Limpieza. Excelente condiciones de la habitación, buena pero sofá-cama y las camas regular aire acondicionado, bueno en comedores un poco caliente, ambiente de atención. Buena gracias

jorge，5 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 8 月 18 日

las opciones de comida no hay muchas, en el bufet llegar te ofrecen otras opciones con costo para darte prioridad al hacer el chekin, son habitaciones ya algo viejas. la regadera al tener tinas se sale el agua e inunda el baño

oscar，4 晚旅行

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 18 日

El personal al llegar trato de engañarnos en ofrecernos vista al mar algo que no le vi sentido porque por eso no lo coji desde antemanos, una el zargazo y otra que vivo frente al mar y no le veo sentido, y se molesto oal yo no aceptarlo. Tambien yo dedicaria un dia completo a mi hijo en el parque de agua algo que no fue asi me obligue a ir a otro lugar y pagar por eso ya que el parque de agua no cumple con las reglas de sanidad, el agua nada de cloro tenia. Y tambien estaba casi por caerse. Como se todo tuviera pega, fue espantoso, el unico servicio que nos gusto fue el del cuerto. Fue un gran servicio pero de lo demas nada que ver.

Julio Luis，8 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 5 日

need better management and better communication

Alma，9 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 4 日

ofelia，3 晚家庭旅遊

Hotels.com 真實旅客評語

4/10 一般般

2025 年 8 月 4 日

Calor en el los restaurantes, comida mala, cama y almohada pésima.

Ana Elibenia，1 晚旅行

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 31 日

Our room was bare - no pictures on the wall, no side tables. Moldy bed sheets on the box spring, sliding door was broken (could hardly use it), you could see daylight around the door frame, the lock on the door was a joke. They did not have diet soda (my husband is a diabetic), VERY limited food choices, no fruit available, no kid friendly foods. Our bathroom was very outdated and dingy, we only had a thin sheet and very thin blanket on each bed - which was rock solid! We even paid $150 MORE for an upgrade for this room - not realizing the condition of it! Pool was murky, not very clean and a lot of missing tiles on the ground. Waited a while for service (while the bartender was chatting with coworkers). I needed to provide my drivers license to rent their pool towels!!! We opted to get an Uber and relocated to another hotel (happened to be an hour away and was there 2 weeks ago). Did not feel safe here. Happy we left and got to a better resort.

Sharon，1 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 31 日

Princess，5 晚旅行

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 27 日

They advertise laundry service on their website. However when we arrived we were shocked when they told us they do not have any laundry facilities on the resort. Instead we would have to go off of the resort somewhere in town to wash our clothes. Will never stay here again. A HUGE inconvenience, especially if you plan to stay for a bit.

Amber，14 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 25 日

Bad staf bad location

zouhair，6 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 25 日

The room was not cleaned at all. We didn’t have lamp shades on our lights. dents in the drywall someone’s head must of got banged up against the wall, front door had a large gap underneath the door, cracked drywall with a bad caulking job, mildew on the curtains, ceiling fan dusty, bath tub had rust inside such as where the soap lays or handle to turn on/ off water, as well as the tub stopper. It had a musty smell inside. I called it the homicide room.

Kim May，5 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 25 日

We stayed at All Ritmo from July 15 through July 23. We had an amazing experience. I asked for an upgrade when we checked in and was given one for a small increase in price. Our room was on the 4th floor overlooking the beautiful clear blue waters. The room was enormous, with a beautiful balcony, a large bedroom with two queens beds, a full kitchen, living room and bathroom and walk in closet. The staff was incredibly nice, courteous and helpful. We took advantage of everything they had to offer, the pool was clean, warm, three Jacuzzi tubs and the beach just five steps down. My kids loved the pool games and activities. The trivia games were fun and not to mention the amazing water park. What really drew me to this hotel was the location. It was not in the middle of the Cancun chaos and strip. We were only 15 minutes away, apart from the traffic and noise of the Cancun hotel strip. The restaurants were very accommodating. I had my daughter she is 12 years old and my son who's is 17 and the Ostras restaurant accommodated us at a 6pm reservation. Amazing seafood dinner, shrimp bisque soup overlooking the ocean. Our vacation was absolutely amazing. Thank you Bernardo, Dana, Kevin and the amazing staff. I would recommend All Ritmo 110%. Cecilia from West Islip, New York!!

Cecilia Andrea，8 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 23 日

Great experience for the amount of money being charged

Ansar，6 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 20 日

The hotel is in a bad place, the food was very limited and it did not meet the standard in the pictures. The roos were dirty and old. Lack of communication with us. The pool was always dirty.

DEMETRIO，3 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 19 日

No good foods. Nothing close to the Hotel. Too much noisy for sleeping. Old and bathroom nasty. Waterpark almost dead, finish (all broken)

Fatih，7 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 19 日

I booked this resort through Expedia, and what should’ve been a fun family trip turned into a terrifying experience. On July 3, 2025, my son was badly injured on the pink and yellow water slide. He fell so hard that he suffered a deep laceration to the back of his head, down to the skull. There were no visible warnings, no protective padding, and no staff actively supervising the area. A lifeguard did clean his wound and file an incident report and checked the slide, before telling us to get a taxi to go to the urgent care, but after we returned from the hospital, no one from the resort followed up. No concern, no acknowledgment, nothing. I also nearly flew off a different slide myself and another child lost a toenail, confirming the waterpark is unsafe and poorly maintained. I contacted Expedia for help and was told they couldn’t reach someone with authority at the resort, not once, but twice, even after speaking with a supervisor at Expedia. Their only offer was 100 One Key Cash, not an acceptable offer, so I declined but why do they need my permission to add it? It's still not been applied to my account. This wasn’t a minor issue. It was a serious injury to a child, and neither the resort nor Expedia took real responsibility. I do not recommend this waterpark, especially for families. And while the hotel might be okay under normal conditions, the way this was handled shows that if something goes wrong, you’re on your own.

Christy，4 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 17 日

Beautiful property but i didn't like the beds usa queen sizes its double bed alot smaller and need some upgrades, shower head, faucets looks very old no microwave or refrigerator at units , breakfast always great but dinner very poir even when it comes to " restaurants " Italian only has 7 inch samll pizza, and 2 other meals and all restaurants they have very limited to order only 3 different meals to irder from but gust serves excellent and bar always open great drinks

Ahmed，5 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 16 日

The hotel was nothing like the pictures. The rooms and property were outdated dirty and smelled. The door to our bedroom didn't close 100 % so you can see the outside. The bedding was dirty and dingy even after being replaced. The beds were uncomfortable but did the job. We wished staffed cleaned up a little better, the pool and surrounding areas were always dirty with cups and trash. The all-inclusive deal was a little weird compared to other locations I have been to in Mexico. The buffet was the same every day for the most part, Breakfast lunch and Dinner. The 2 restaurants they had onsite were ok, you have to make a reservation in order to attend which makes sense with the crowd i just wish we had more food options. I was also a little upset that we could not bring the buffet food to our rooms or pool side. Everything had to stay in the dining room area. The bathroom has a drain on the floor that smelled like swage which we had to cover with a rag. I also update that this was a family Friendly hotel with a waterpark, and we didn't have any good snack options for the kids. No ice cream, Italian ice or Candy. It was the same 3-4 slices of cake at the buffet. The water park was falling apart; someone one will end up getting hurt soon I'm sure of it. The water also smelled awful. The seaweed made the beach experience awful, I understand it' a major problem at all locations but this location was trying to upsell you to a day pass at a different location with less seaweed

Lisa，5 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 16 日

Carlett，5 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 15 日

María José，1 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 13 日

Más variedad de alimentos

Pedro，1 晚好友同遊

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 12 日

Dirty hotel

Jagjit，5 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 12 日

Overall a nice place to visit on a budget. Smaller resort so not as crowded which worked great for our family. Property is older, so keep that in mind when considering it.

Tiena，4 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 11 日

Carlos Mauricio，4 晚家庭旅遊

Hotels.com 真實旅客評語

4/10 一般般

2025 年 7 月 11 日

the pictures that they show online aren’t how the rooms look..

Stephany，3 晚家庭旅遊

Expedia 真實旅客評語

坎昆All Ritmo全包式度假村及水上樂園

All Ritmo Cancun Resort & Water Park - All Inclusive

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