I am certain that if you stay and interact with staff during business hours, you will have a wonderful stay. If you have the bad luck of being delayed due to weather, and having a late check in, do not expect good things. I arrived at 2145 only to find the front desk closed with a number posted for after hours check in. I called it multiple times and the line went to voicemail where the inbox was full. I was preparing to sleep in my car for the night (in a snow storm) when an employee walked by to go to one of the janitorial closets. He was able to get me checked in after some time. I am disappointed the front desk staff didnt have the forsight to know there is a pending reservation that has not checked in and called, but even more so that before they left they didnt verify the after hours process was actually working. After I checked out I did call the next day to see if anyone actually answered the after hours number. It worked this time, which is why my review went from 1 star to 3. Still disappointed overall, will likely not return.