I recently stayed at the Hotel Colee, Autograph Collection in Atlanta, and while the property itself was stylish and well-located, my experience was marred by a significant issue with my room. I booked a room with a King-sized bed, but upon arrival, I found that the bed provided was only 66 inches wide—an Olympic Queen size, not a standard King as advertised.
I brought this discrepancy to the attention of the front desk staff, specifically speaking with Tanisha. Unfortunately, my concerns were not addressed, and I spent my stay in a room that did not meet my expectations or the promise made at the time of booking.
The hotel's ambiance and amenities were otherwise pleasant, but accurate communication about room amenities is crucial, especially when bed size can significantly impact comfort. I expected a higher level of service and transparency from a property under the Autograph Collection brand.
I hope the hotel management will take this feedback seriously, ensuring future guests receive accurate room descriptions and a better resolution process when issues arise. While I see potential in this hotel, my experience left me hesitant to return without assurance that these concerns will be addressed