The hotel itself was beautiful. The staff at the Front Desk on the other hand was horrible. The first 2 interactions I had they where rude, not helpful at all. Their customer service was non existent they really need to retrain their staff on how to speak to guests. Check in time is 4pm and my room wasn’t ready til closer to 5pm and staff was nonchalant about it.
Cristina
Cristina,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 4 日
Brett
Brett,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Christine
Christine,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 4 日
Daniel
Daniel,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 2 日
Lina
Lina,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
had a perfect stay! The staff was incredibly kind and helpful, the room was super clean and comfortable, and the whole atmosphere was peaceful and welcoming. Everything was well organized, from check-in to check-out. Great amenities, cozy vibes, and plenty of things to enjoy around the hotel. I’ll definitely be back!
Lucas
Lucas,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
Great base to explore Sonoma County!
This hotel is very clean, comfortable and quiet. It is centrally located in Sonoma County and has a pool, fitness center and restaurant. It is next to a golf course.
Maria
Maria,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 24 日
Bed was not too comfortable was hard to reach service and front desk for over an hour no one answer the phones
Seham
Seham,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 20 日
Susie
Susie,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 18 日
Bryan
Bryan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 12 日
LYNN A.
LYNN A.,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 5 日
The room was very dated old furniture. Toilet very stained. Shower curtain very old and torn. There needs to be a bathmat or something in the shower. It was very slippery.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 2 日
Joel
Joel,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 30 日
Terrible front desk staff.
I booked a downstairs room because I have a handicap and it’s easier for me . but when I arrived. I was told that there was no room of the type I booked on the ground floor unless I want to pay $30 extra for each night. They should have given me the room at the price I booked. The handicap parking was a great distance from my room. At no time did anyone offer me any help with my bags or the luggage cart, the person that checked me in had no concern for my well-being whatsoever, definitely was not hospitable, and I don’t think belongs in the hospitality industry.I’ve stayed in many hotels and the attitude of the employees at the front desk has always been helpful and gracious, however, the front desk at the Doubletree by Hilton had no concern and offered no help for me to get my bags to my room, which was a good distance away, and my handicap parking space was also very far away from my room . there were many parking spaces close to the lobby and none of them are handicap access..
Im not used to being treated that way.by anyone in particular somebody in the hospitality industry., particularly from someone in the hospitality industry.
I think your hotel also needs to be more handicap friendly
sandra
sandra,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
Best Hotel in Sonoma County
Amazing hotel favorite place to stay in Sonoma County
Terri
Terri,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 28 日
This hotel is seriously dated. They put more effort into the lobby than the rooms. We stayed there twice in a weeks time due to staying in SF for a night. The first time, we asked for a new shower curtain because it was dingy and desperately needed replacing. I let them know and they said they would change it right away. They never did. Then we checked out and came back and in the middle of the night the fire alarm started beeping due to the battery being low. We asked them to replace it and they said they would be on it right away. It didn’t happen and we got woken up in the middle of the night. This place just didn’t feel clean whatsoever, especially for the price. I probably wouldn’t stay there again. The grounds are nice and the outdoor area is well taken care of.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 28 日
Gabriel
Gabriel,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
Comply
A good hotel, nice pool & bar. Good mattresses ! An older property but very well kept, clean & comfortable . Only complain was we thought the $22 a day parking was a bit steep
michelle
michelle,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 25 日
Late check in no room
We arrived at 4:20 when check in was at 4:09 pm and they had no room ready for us. After waiting an additional 1hr and 15 minutes we had to complain to the front desk and demand a room.
In which the only offered us free parking as a complement so hooo
ken
ken,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 18 日
Below average Hilton
Ok stay for a night, nice surroundings and generally friendly staff, clean room. Could have mentioned that parking would incur an extra fee and also please be aware that breakfast is paid.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 16 日
BE AWARE
BE AWARE OF THE GOLF COURSE AROUND THIS PLACE!!!
Upon arrival we realized that we were put in the back of the hotel and told to park our vehicle behind the dumpsters. I went out to my vehicle in the morning and placed my items in there me and my wife when to have breakfast and went back to her room to retrieve the rest of our belongings when we came out to our vehicle to put the rest of our belongings in our car we noticed that our back window had a hole in it and a golf ball sitting on the backseat! We noticed that there were two golf carts with people standing by them looking around but not teeing off from that area . As soon as we started looking at the vehicle they got on their golf carts and left they went down the Fairway and stopped and turned around and stared at us for about 30 to 40 seconds
We took pictures of it and went and told the front desk person about it and he smiled and said it's not our responsibility! He also stated that there were signs everywhere that says that they are not responsible for golf balls or damage to vehicles we took pictures of the entire parking lot and video there are no signs at all! We were told that we had to do it online. The front desk person told us to go to the golf course and file a complaint that they are responsible. So we did and they said they are not responsible either.
We are very disappointed in the way we were treated!
Guadalupe
Guadalupe,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Hotel was clean, convenient, and associates friendly and very helpful. Minnete was extremely helpful, and I thank her for my wife and I excellent stay. We would stay there again in the future.