Our stay was okay, bed and pillows uncomfortable, tv turned off every 30 minutes, on site pub no table service
Stephanie
Stephanie,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月16日
Pay the ridiculous amount for flexibility!!!!
We had booked a night away as a treat for our children, unfortunately West Wales was issued with a red weather warning on our day of travel, sometjing i have never seen before! I called the hotel to explain that we wouldnt be travelling the 200 miles during the storm for the safety of our family, they said that they would happily change the dates of our booking but i would have to request this through Hotels.com, i have had numerous phone calls and emails with both the Novotel and Hotels.com and they have now said that there is nothing they can do and we loose the £400 it cost for our two rooms, we're devastated as we just didnt have the extra £50 to pay for flexibility and had every intention of taking the trip until Storm Darrah arrived. I would definitely book a hotel directly in future and would choose one who chose to help their traveller's rather than leave them devastated for putting the safety of their family first!
Lisa
Lisa,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Spot on
It’s a lovely hotel, very clean good gym and pool nice breakfast too
Dave
Dave,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Great
Was great, such a shame about the parking cost (£10) otherwise woukd have been perfect
Katie
Katie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Lee
Lee,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Samantha
Samantha,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月3日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月3日
It was okay for one night
AS
AS,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月2日
did the Job
Staff where helpful, room dirty
MISS CHARNE L
MISS CHARNE L,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Clean , good location , very friendly staff
L
L,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
Little break
Great stay , lovely room and comfortable bed , lovely bar and great food and only a 10 min walk into the town. Only down side pool and hot tub not very warm
Simon
Simon,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月24日
Parking was full - could not reserve onsite
Stay was fine with friendly staff and adequate resources for a family of 4 in one room, but not having parking availability on site was an issue as we had to drop the bags and then find offsite parking. Parking on site should be reserved for guests.
Christopher
Christopher,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Rebecca
Rebecca,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月19日
Would not come back...
On arrival to the hotel we found the foyer quite untidy but were welcomed by a friendly gentleman at reception. The corridor leading to the room looked like it was last painted 20 years ago, and the overall feel was that the hotel was very outdated. Our room was comfortable and clean, however we discovered that there must have been some kind of leak coming from the bathroom as the carpet by the bathroom door was soaked! we stepped in it a few times and werent sure what it was but when i mentioned it to the reception staff he wasn't surprised at all! That room should not have been in use! He offered us a free car park as a good will gesture... The leisure club could also do with some renovation as the hut tub really smelled of damp, and changing rooms should be cleaned more often as the floor was full of hair! On a plus side, the breakfast was tasty, the restaurant clean and staff very pleasant, although there was no fried egg on offer. Unfortunately, I would not stay there again.
Julia
Julia,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月18日
Staff were friendly. Convenient location. The room was comfortable and clean. Enjoyed the swimming pool. Breakfast was tasty (but a little over-priced). We would stay again.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
A little tight for a family of four - next time we would definitely book 2 rooms. The bathroom was a little rundown and looked like it could do with a refurb. Lovely breakfast and great value
rachel
rachel,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月14日
Dan
Dan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
John
John,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月13日
Warren
Warren,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月10日
Standards are slipping.
Although my room was clean it was dated. I payed for an upgraded room however I did not have a coffee machine in my room neither did I have cans of water in the fridge. Whenever I am away for business I always choose a hotel with gym and spa facilities whenever I’m in Cardiff I always choose this hotel because of the facilities. However, The last two times service has been slow at the front desk, occasionally rude at the bar and the sauna is never working/on first thing on the morning when I’m looking to use it.
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月10日
Number of people on the booking
I booked a double room with breakfast but only my name as the booker was on the room so they had it down as single occupancy and I had to pay extra for another breakfast.
Maria
Maria,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月10日
Good stay
No remote control in room on arrival did notify staff twice in evening only delivered on morning of departure after notifying for 3rd time. Waiter staff so accommodating and friendly to children.
Danielle
Danielle,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Quick trip to cardiff
Lovely hotel. Professional and friendly staff. Bed very comfortable. Great breakfast. Easy walk to town.