We booked our room specifically because other families from my son’s football team were also staying at the same hotel. It was meant to be a convenient and enjoyable experience for the boys before their big game. However, upon preparing the sofa bed around 10:00 p.m., we discovered bugs on the mattress. This discovery was both disturbing and unsanitary. When we contacted the front desk, we were told that maintenance could “spray the room with bug spray,” and that it would be safe for us to remain in the room afterward. This suggestion was unreasonable and dismissive, given the circumstances. Spraying chemicals in a room where a child is expected to sleep is not an appropriate response. We were then informed that the hotel was sold out for the night, as was the neighboring property. However, after calling the neighboring property myself, I learned that they did, in fact, have rooms available. It was nearly 10:30 p.m. by the time we packed up and left. We were told that the hotel would “cover the difference” for the other property’s rate, also not an acceptable resolution. The inconvenience, stress, and time lost from having to move hotels late at night completely ruined the purpose of our stay.