ACE 游泳俱樂部飯店

Fun pool but sad rooms

They didn't tell us at check-in that there would be no maid service. Which means no clean towels, no bed making and no trash removal. The room was VERY basic, with a couple of attempts to take the curse off the motel room look. Light bulbs were burned out and the toilet paper and kleenex were one ply scratch-o-rama. The pool scene is fun, but at $450 a night, they need to do better.

2 晚旅行, 2021年04月23日

Hotels.com 真實旅客評語

I love Ace

Ace is the best! My hotel room had a motel room kind of smell, but other then that, it was great!

Keith, 1 晚旅行, 2021年04月10日

Hotels.com 真實旅客評語

Atrocious

Our stay was abysmal. To say the service at the property is sub-par is an understatement. First, there are not enough chairs by the pool leaving the majority of guests without an ability to use it — yet there’s a $40 resort fee per day and you’re in Palm Springs so sitting by the pool is expected. If you’re lucky enough to get a seat, good luck being waited on. The staff has to be flagged down and doesn’t make actual rounds to check in. Once you finally get their attention and express that you’d like to place an order you are instantly met with excuse after excuse about why they have to go do this or that first or that they flat out can’t help you because they are too busy or taking a break (task another server to cover your break — the one time they did, that server was terrible as well stating “this isn’t my section so I can’t take your order” when we asked to order lunch. huh?) As someone who comes from a food/beverage/hospitality background (or not!), it was shocking. Never once did we hear, “No problem we’ll be right with you.” Beyond that, there were girls poolside who were harassing our party who were not asked to leave. There was no option for housekeeping nor any communication about it — we found out merely by returning to our room at 4:30pm to find it still unmade. A light in our room kept going off and on. Our friend’s room had no hot water. The entire experience was terrible. This hotel’s cool has worn off exposing just how unacceptable it is.

2 晚好友同遊, 2021年04月02日

Hotels.com 真實旅客評語

Just bad

Air conditioning was broken. Shower was broken. The room itself was dirty and really worn. I wouldn’t stay here again.

Christine, 1 晚旅行, 2021年02月13日

Hotels.com 真實旅客評語

Nice vibe, super relax, even during covid. the restaurant is excellent!

4 晚家庭旅遊, 2021年02月12日

Expedia 真實旅客評語

Still great, though

James, 3 晚好友同遊, 2021年02月12日

Hotels.com 真實旅客評語

So-so

2 晚旅行, 2021年02月08日

Hotels.com 真實旅客評語

12/05/20

Had issues with the heat. Maintenance came right out though. Some glasses were left from previous guests outside of patio. They were taken on our last day. Looks like they could use some new pool furniture. Staff was extremely friendly. Setting and location was awesome. Room was stylish and comfortable. Massages were very good. Overall good vibe. We will definitely come back (especially after COVID).

Nathan, 2 晚旅行, 2020年12月04日

Hotels.com 真實旅客評語

Good stay

Great hotel overall, really nice pool area, cool design, friendly staff. However, I was disappointed to find a previous occupant's bathing suit in my room's bathroom.

Clemens, 1 晚旅行, 2020年12月03日

Hotels.com 真實旅客評語

Nice pool, but very small rooms for the price

Nice pool exept that very small rooms for the price, we won't come back.

2 晚家庭旅遊, 2020年11月22日

Hotels.com 真實旅客評語