I had the Presidential Suite connected to the rooftop, I enjoyed my bday weekend. Very nice & quiet.
Tyrone
Tyrone,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 3 日
Poor customer service and accessibility.
Overall ok stay. The issues begin on my arrival day when I received a call that seemed as a scam from the start. However, my original booking was doubled booked could not stay at location and wasn't informed until 2 hours before checkin. Reservation was found at no additional charge and I specifically asked if this reservation was confirmed so there would be no complications upon arrival. I arrived for checkin at Courtyard by Marriott just to be told there was not a reservation for me. The clerk did nothing to try and help me. I stepped out of the line to call hotels.com back and explain I'm being told that there is no reservation under my name. The hotels.com rep apologized and asked me to hold while he contacted Courtyard by Marriott. Only with the call from hotels.com did the clerk say "on your reservation just popped up"! Very unprofessional and not sympathetic. Front staff needs more customer service training!!! Lastly someone in my party is wheel chair bound, and our room key never worked for the side entrance number 5, I told staff this several times and had keys reprogrammed the keys never allowed us access to the door that made the elevator easily accessible. Instead I had to go all the way around to front of building then walk a distance to get to elevator!! Whew. Not acceptable for a person who is disabled.
Heather
Heather,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 2 日
The weather was amazing and the event that we went to was on the next street from the hotel very convenient. The staff were amazing and the hotel was clean and beautiful.
Melissa
Melissa,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 26 日
Kijhana
Kijhana,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 25 日
Jules
Jules,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 23 日
James
James,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
Frank
Frank,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 22 日
Ribekah
Ribekah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 21 日
Excellent
Kenneth
Kenneth,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 5 日
Staff was friendly and requests for towels and blankets were quick
Natalie
Natalie,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 1 日
Karline
Karline,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 30 日
Did not like that I was placed in a handicap accessible room. Very awkward because everything was close to floor. Management would not accommodate me with another room or acknowledge my Bonvoy nrr er membership
Tracy
Tracy,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Carla
Carla,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 16 日
I can’t put into words how great my stay was at Element PTC. From the GM to the staff EVERYONE WAS GREAT! I was truly sad to leave! They made me feel like family. The complimentary breakfast was awesome EVERYDAY as well as the chefs and prep team! Front Desk staff were Super! The cleaning staff was very attentive! Please please stay here! Love me some Element PTC ALL BECAUSE OF THE WONDERFUL STAFF! Thank you all for a great stay!! I will be back
Andrena
Andrena,8 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 14 日
Dre
Dre,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 11 日
Nadine
Nadine,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 10 日
Karen
Karen,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 9 日
I like everything about Element. I usually stay there when I'm in town.
Latonya
Latonya,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
Stephanie
Stephanie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Excellent location near shops and restaurants. Staff is always friendly and accommodating. They have great room options and amazing pricing and easy on and off 64
Maria
Maria,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 23 日
The staff was distracted when I initially walked in. And even though I was bused in, I wasn’t greeted until after standing and waiting at the counter for a few minutes. The young man who checked me in was kind and sweet, but was distracted by a woman that was there.
The room I booked showed windows all around the bedroom but what I was placed in was completely different. I was given a room with a view of the street on the first floor with people walking by. The chain to pull the curtain down was hanging from the wall. And the hot water in the bathroom sink would not turn on. This wasn’t my first time staying here, but this will definitely be my last.
Katrina
Katrina,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 18 日
Unclean
Dyon
Dyon,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
The front desk staff was always courteous and professional.