The hotel was closed! We had a feeling it might be because we looked at the hotel and surrounding area on line shortly before we left. The hotel had put a message on to say they were closed for a few days, so we tried to check with yourselves that all was OK but got this automated reply - "Your reservation is confirmed. No need to call to reconfirm." When we tried to ring the hotel (we found a couple of telephone numbers) the calls wouldn't connect. We did go to The Moorings just after checking-in time, to see if it was the pub only that was closed, but everything was locked and chained!
Jill
Jill,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年4月27日
Appalling
We would like a full refund for our booking at this venue. When we arrived the onsite restaurant was closed down and the best the hotel could offer us was a bed but no food. We consequently had to book at a hotel down the road. We are very disappointed that there seemed to ha e been no way that The Moorings could have advised us of their difficulties. Unless we get a positive reponse to this we will never again be using Hotels.com.
G
G,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年4月25日
Daphne
Daphne,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月18日
Clean bedroom with comfortable bed & excellent bathroom.
Food in restaurant was superb and very reasonably priced.
Staff were 5star - attentive, professional, very friendly and helpful.
J G
J G,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月3日
Would come back
2 night stay in accessible room. Plenty of space, room clean, bed comfortable with nice white linen and heavy white towels.
Complementary tea & coffee, and small shower gel etc.
Staff lovely and friendly throughout stay. Made sure we could eat breakfast in the downstairs part of the restaurant as the upstairs not wheelchair accessible. Breakfast lovely both days, freshly cooked to order. Really enjoyed what we had from the Arianos restaurant too.
If you are after modern, up to date decor this is not the place for you. However if you are after clean, comfy and warm with great food and lovely staff then it represents good value for money.
Thanks for a nice stay
Cath
Cath,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年3月31日
Judy
Judy,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年3月31日
David
David,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年2月25日
Lovely staff but no WiFi and the bar downstairs wasn't open the food in the restaurant was delicious
Shirley
Shirley,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年1月26日
S
S,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年1月18日
Lin
Lin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年11月20日
Excellent hotel. Second time I’ve stayed there. Expect to revisit at some point.
David
David,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年10月24日
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年9月26日
Moorings Hotel visit.
The stay overall was very good, the hotel and room were clean and the bonus of having the Italian bistro next door was brilliant.( good food and caring chef )
In respect of the team on duty, everyone was very friendly and attentive making the stay very enjoyable and would have no hesitation staying next time i am up in the north, a big thanks to everyone.
William Andrew
William Andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年9月24日
Amber
Amber,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年9月22日
Ross
Ross,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年9月12日
GNR stay over
Arrived early and room was already available, staff were really helpful offering to help with bags etc. restaurant food was really good, and staff very friendly. I called in the week asking if I could get an early breakfast as I was running GNR , they couldn’t open early but went out and bought me the breakfast items I’d mentioned specially. Needs a little updating but everything was clean tidy and professional and very friendly.
Wendy
Wendy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年9月3日
Joyce
Joyce,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年8月27日
One night of comfort
An overnight stop following a long day at Beamish Museum. The Moorings provided all that we needed close by before a long journey home next day. The restaurant staff were excellent, recommending excellent food that was good value for money.
Geoffrey
Geoffrey,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月26日
David
David,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年8月21日
Geraldine
Geraldine,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年7月1日
Lovely stay and clean and comfortable room at a very good price
Just lacking in hosting
When given the key we were shown to our room but no other information passed on or anything in the room we had to ask what time and where breakfast would be served
Also when we went to breakfast ourselves and 4 other tables were sat in the restaurant waiting for 25 minutes before seeing or being acknowledged by a member of staff and being shown where the coffee was it was a shame as the cooked breakfast was delicious and lovely accommodation as I say just lacking in a host to welcome you
Estelle
Estelle,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2023年6月22日
A good location for celebrations and weekends.
The Moorings changed hands six months before our visit.
Interestingly it is now more of an Italian Restaurant with an accomodation block.
The staff are friendly and helpful.
The only down point is breakfast is basic and isn't served until 9.00am.
Richard
Richard,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年6月7日
Excellent
Excellent, only negative comment is that the included continental breakfast was just a bowl of cereal. Cooked breakfast was available at £8 extra but this was not served until 9.30am.
We were quite happy with the cereal, but others may not be.
The bistro restaurant is excellent and good value for money
Barry
Barry,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年6月7日
Enjoyed our stay
A lovely place, very popular / busy. Clean and modern. Reasonable cost. Lovely food. Husband had best steak ever. Would go again.
Confusion on arrival as reception not open. Hotels.com site incorrectly states 'Front desk staff will meet you on arrival' - sign directed residents up stairs and round the back to the bar which was busy and the staff kept apologising until manager came to check us in. Needed complicated low level key code to get into hotel building. Hotels.com site incorrectly states breakfast included, but 'breakfast' just consisted of tea/coffee and cereals, not even a continental as no toast bread fresh fruit etc. Full English at the reasonable cost of £8. Very happy with hotel, but Hotels.com site needs correcting.