We paid $900 for 2 nights, and it was not worth it. We were placed on the 7th floor with an elderly family member and a toddler, and only 1 elevator was working during a large dance competition — 30+ min wait times. Both rooms had broken AC, and after 3 visits, nothing was fixed. There were also spiders in the windows, and tools/maintenance in and out made it unsafe for our toddler. Parking is 0.5+ miles from most rooms, and no luggage caddy is provided unless you pay for full-service. When I asked to speak with a manager, she cut me off and said she’d just “reiterate what staff already told me” — without even letting me explain. The staff was kind, but no solutions were provided. On a previous business trip, my colleague’s room had mold. They accommodated a room change, but these issues seem recurring.
Additionally, having an elderly family member on the 7th floor with no reliable elevator access was extremely difficult and could be dangerous. The hotel seemed unprepared for the large dance competition crowd, causing elevator backups and general chaos. The broken AC made the rooms uncomfortable in the San Diego heat, and the presence of spiders in the windows showed a lack of thorough cleaning. The parking situation was inconvenient, especially with luggage and small children, as no carts were available unless you pay extra. Overall, the experience felt neglected and unaccommodating for families or anyone needing extra care. I would not stay again or recommend this hotel.