The moment I checked in the front desk clerk Amber was very rude and disrespectful.She was talking to me like I was a robot or didn't understand what she was saying.Amber couldn't find my booking and she was saying maybe your at the wrong one since we have 2 locations.I told Amber maybe its under a different last name and she just assisted that it was not there and that I need to go to the other location.So as I was talking to her she picked up the phone in the middle of me talking to talk to someone with out even saying "excuse me or I have to take this call" and that was very so unprofessional to do to a paying customer.And the mist of me getting ready to leave and just go to another hotel "Hot Wheel Al" ask me to come to his counter and that he will look it up and very much so he was able to find my reservation at this location.(But when Amber got off the phone she was helping another person to check in she was the most polite & apologizing person on earth, it's like her attitude switched up when the next person came around.)I also told the manager "Latisha" about the situation but I still haven't heard anything back from her. Also housekeeping went into my room while I was out and they so happened to take my son shorts I just bought and when I asked them about it no can find them.So I had to buy more clothes. I also told Latisha about that as well and did a claim but still haven't heard nothing about that either. So I will like to speak to someone that's higher managemen
Shantay
Shantay,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 13 日
GREAT STAY, EXCEPT....
This place is amazing.
Clean and the breakfast omelets are very delicious.
Amber at the front desk was rude and did not have patience. She talked to customers with no emotion and was not willing to problem solve a situation. Another employee had go step in to complete our stay and he was delightful. ( forgot his name).
Overall, I would stay again.
Shantay
Shantay,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 13 日
Problems with customer service
When I checked in the front desk A-mber was very rude and disrespectful.She was talking to me like I was a robot or didn't understand what she was saying.A-mber couldn't find my booking and she was saying maybe your at the wrong one since we have 2 locations.I told A-mber maybe its under a different last name and she just assisted that it was not there and that I need to go to the other location.So as I was talking to her she picked up the phone in the middle of me talking to talk to someone with out even saying "excuse me or I have to take this call" and that was very so unprofessional to do to a paying customer.And the mist of me getting ready to leave and just go to another hotel "Hot Wheel Al" ask me to come to his counter and that he will look it up and very much so he was able to find my reservation at this location.(But when A-mber got off the phone she was helping another person to check in she was the most polite & apologizing person on earth, it's like her attitude switched up when the next person came around.)I also told the manager "Latisha" about the situation but I still haven't heard anything back from her. Also housekeeping went into my room while I was out and they so happened to take my son shorts I just bought and when I asked them about it no can find them.So I had to buy more clothes. I also told Latisha about that as well and did a claim but still haven't heard nothing about that either. So I will like to speak to someone that's higher management.
Destiny
Destiny,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Great for family
It was great for us and grandkids after soending the day at Mall of America. Breakfast buffet was excellent.
Beverly
Beverly,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 9 日
Noisy downstairs kids running everywhere people rude around the food I didn't even attempt to get any food
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 9 日
Daniel
Daniel,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Malinda
Malinda,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 7 日
I am giving 5 star because the African American lady at the registration office. I think her name was La Price. is very competent. Hotels.com somehow forgot to include my name on the itinerary. The other Gentleman at front could have fixed it, but did not. Instead, he asked me to contact Hotels.com, but this lady understood the underlying issue and was eager to resolve it competently. She even waived the nightly parking fees. Thank you so much
Mustafa
Mustafa,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 5 日
Nice room, breakfast and evening drink and snack.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 5 日
Terry
Terry,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Consuelo
Consuelo,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Great comfortable place
The hotel was very clean and comfortable. I liked how spacious the room was. It didn't feel cramped but like we had room to move.
The check in process was very slow. There was only one person doing it and averaged about 7-10 minutes per guest. I was in line for about 30 minutes.
Mike
Mike,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 29 日
Great food great atmosphere. Delightful service.
Great breakfast options. Love the omelet section. My family loved the pool. Prompt service. A little issue with the cable but it got fixed the same night. Overall decent experience.
William
William,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 28 日
When I say this hotel is bad, it’s bad. We walked into the room to a stench of must & mildew, there were questionable stains on the couch and chairs and it was very outdated. We didn’t plan on staying at the hotel during the day so figured we’d just suck it up as there aren’t many other hotels in the area that can accommodate a family of 6. We tried to sleep, but could not. The beds were EXTREMELY uncomfortable. You could feel the springs digging into you all night. The next morning, I contacted hotels.com
Muhammad
Muhammad,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
The best place for a family stay in MSP
This hotel is always our go to in Minneapolis when we visit friends. The rooms are spacious, the pool is excellent for the kids in the family and the breakfast is a huge value add. We participated in the afternoon cocktail hour this trip and want to thank ES for that little perk. Well done! Looks like the hotel is getting a refresh soon as they were showcasing some interior design project boards near the lobby. This hotel is convenient to attractions, outdoor activities, groceries, etc. The staff is super friendly and we will be back for another stay soon.
Kevin
Kevin,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 27 日
Riana
Riana,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
JUDITH
JUDITH,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 26 日
Scary
There was smoke in the building, due to my daughter’s asthmatic reaction to the smoke, we had to leave at around 12am 7/26/25. We were barely there. The fire dept showed up twice in the very few hours that we were there. Our kids were terrified. We ended up having to leave and we took the stairs down the 7 floors to get out. We didn’t feel safe. We requested some kind of refund but haven’t heard back from the hotel yet
Riana
Riana,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 23 日
Cheryce
Cheryce,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 19 日
Kopperud
Kopperud,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 13 日
Brads Tire
Brads Tire,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 12 日
Soccer players need to be controlled by parents
We had a very good stay. Staff is all great. Nice and quiet, until Thursday night. After soccer teams showed up, kids tool over the building. It's too bad parents use this time to sit drinking while visiting and forget they have kids. I feel bad for the staff of the hotel. Half classes of beer were left on tables, plates and garbage all over. Kids were running down the hall and tapping on our door at 11:30 p.M.
Only downside of our stay.