By far the worst "4-star" hotel I have ever stayed in. Their advertisements on Google and Hotels.com are wrong. Their is no spa or health club, as listed on the sites. Stayed in a suite, and they wanted to charge me to just bring me glasses. I have never been charged in any hotel for a thing like that. I wonder whether that charge would also exist for towels. The gym is incredibly small. The bathroom needs an update. They are grossly understaffed!! They either need a better check-in system for peak times or more employees on staff during those times. This didn't happen during my check-in, but I just went downstairs, and the line is so long that it could reach the front door. They provide no information on the "vitality fitness classes" that are apparently included in your urban experience fee. They don't allow pre-orders of breakfast room service as almost every other 4 and 5 star does. The Swissotel website is not navigable. Apparently, they have a romance package, but you can only view it through the website, which works as though it was created by a ten year old, so you can't actually view it. The view and the restaurant's food are what saved this hotel in my eyes. They were the only things that weren't disappointments, and one of those is the result of being in a beautiful city, so they can't really take much credit for that.