2/10
It was run down, dirty, and as you enter it smells like an ash tray. Hotels.com cancelled due to overbooking at the Marriott and their CS rep lied and placed me here. The suite they gave me has ripped furniture. As i walked upstairs, saw cockroach passing through. In the room as I mentioned smell like cigarettes, it was warm with AC unit faulty, ripped furniture, locks in several doors, felt unsafe, dead flies on the floor and another bug i killed. I made a complaint to Hotel.com CS and it was of no help. Told me the place needs to accomodate me in a better rroom . She was clearly not listening to me when I said the place was run down. As told i had to see the manager of the property and wihtout a question and he was not friendly asked me what is the concern and I told him and he quickly cancelled me. I was left without a room and another struggle to get help from Hotels.com. 2 hrs later I was able to get great help rom another person and put a supervisor who was able to assist me. This is a rundown, nasty place.
真實旅客
1 晚商務旅行