4/10 一般般
2025 年 7 月 29 日
A FEE $$ for an early check in.
On friday am I attempted to check in at 11am. Was informed to come back in an hour, by the Front office manager. At 12:15 i returned and was told by a front office agent that it would cost $50 additional to check in early. I was rather shocked. I stay 300 nights a year at hotels and have for years. Never have I heard of an additional fee to check in. I waited til 1pm and was charged $30. I attempted to call hotels,com to complain as I saw nothing in their web site stating such a policy. I can’t say anyone at the front desk was very hospitable either. They did their job but never bothered with information about the hotel (breakfast. WiFi, etc). Overall I very dissatisfied guests I am
I would have cancelled my room but I knew the hotel would charge me. Wish I could have spoken to a customer service agent at Hotels.com but had no luck there
Jerry
Jerry,2 晚旅行
Hotels.com 真實旅客評語