Staff were all very helpful and friendly, attentive to our needs. Rooms were spacious and clean, our lake view was amazing. Well equipped exercise room, pool with 7 ft deep end. Bar and small restaurant available as well. Beds were comfortable, room was a little dated but still nice. Elevators were annoying slow at times. They even had a luggage hold service which was great as our flight was in the afternoon. The lake front beach and walk way were about a 10 minute walk under the expressway, and Navy Pier was about 15 minutes away. Dog friendly, and for smokers, a nice area outside with rocking chairs looking out towards the lake (where you can also watch the fireworks at Navy Pier.