The Valets, the Front Desk, the Waitstaff, the Housekeeping, and the Custodials were top of the line. Come for the history and the staff will be why people come back.
Thaddeus
2 晚家庭旅遊
6/10
Damon
2 晚商務旅行
8/10
Travis
1 晚旅行
8/10
真實旅客
1 晚旅行
10/10
Arnold
2 晚旅行
8/10
Service was great, especially Dawa at Ellyngton’s breakfast. The room was clean and neat, but the curtains were broke and the bathroom vanity needed replacing. Was not a fan of the jazz music in the lobby. I have always wanted to stay at the Brown Palace and finally did. Hoping I can do it again soon.
Jayne
1 晚旅行
4/10
We woke up to a mouse running around on the floor in the middle of the night! Then we spotted his house in the northeastern floor board the following morning. Yikes! Also it took about 40 minutes for the valet to find our car during our departure. Yea service staff was generally unfriendly.
Mia
1 晚家庭旅遊
10/10
Gregory
1 晚旅行
8/10
Larry
1 晚旅行
10/10
Enjoyed staying in an older hotel with some elegant vibes.
Concierge Brad was extremely helpful with directions.
Matthew, desk clerk, went out of his way to help me, doing so in a witty manner.
Karling
2 晚旅行
10/10
Everything I hoped for
Carole
1 晚旅行
6/10
Jessica
1 晚旅行
2/10
Aimee
1 晚旅行
8/10
This hotel was great. The valet, checking in and the room was great. They even gave us free truffles at the Ship's Tavern. The only issue was that the bathroom smelled of sewage pretty bad.
Shanna
1 晚好友同遊
2/10
I understand the hotel is an iconic landmark, but moving on into 2025
holding onto nostalgia is fantastic, but customer service and communication between guests and staff should be your priority.
the old rooms are really lacking in amenities and facilities that do not represent the price of the room.
I will make other choices in downtown Denver on future trips
Tammy
1 晚旅行
10/10
Every single thing was great other than they are a cashless hotel
griselda
1 晚旅行
2/10
I did not stay at this property and need a refund. The quality of the floor and room they gave me was so run down and had a horrible smell. The hotel said they would honor me a refund after I refused to stay there…still waiting on refund.
Julie
1 晚旅行
10/10
Rachin
5 晚旅行
10/10
The stuffs are super nice
sarah
3 晚旅行
6/10
Joseph
1 晚商務旅行
10/10
Great time staying there
Timothy
2 晚家庭旅遊
4/10
No towels, the shower didn’t work and made a high pitch squealing noise and the bed was awful
Molly
1 晚浪漫之旅
2/10
Absolutely terrible experience. I had parcels sent to the hotel in advance for a conference and the parcels couldn't be found for more than a day.
The first room they gave me had been renovated the last time about 50 years ago. After I complained they gave me a bigger one. Not a better one. The room had a wardrobe with sliding doors. One door was missing, so you looked the whole day into an open wardrobe. I asked them about the door and they said, someone smashed the door and the door hadn't been replaced so far.
On top they had a super loud air conditioning in the room. I measured the noise with my iPhone. It said 58 db. Day and night. No possibility to switch it off. Can you imagine to sleep with that noise? I told the room service about that and they said, they could bring me a bottle of champagne in exchange for the noise but the noise couldn't be changed.
BTW: room service forgot to make my room the first day, so I had to remind them in the late afternoon to finally do my room and on top they didn't clean the floor. There was dirt in the room on the carpet and also in front of my room and it stayed there for incredible four days. And the worst is: nobody takes responsibility. On day two I wanted to talk to a manager. The receptionist went to the back and came back after 10 minutes to tell me that there is no manager on duty and she would be the one. That can't take ten minutes. Obviously the person in charge was not willing to come to the front desk and help me.
Michael
4 晚商務旅行
10/10
This historic hotel is phenomenal! Great service and amenities!