Upscale property with friendly and prompt staff. Conveniently located property both within Santa Monica and LA itself. Highly recommend for business or pleasure.
Jason
Jason,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月23日
Friendly service. Bad execution
I will say the staff was friendly but execution was poor aside from vallet and bell. Arrived an hour early but room wasn’t ready until almost an hour after checkin. Was comp’d 75 at the restaurant bar but was completely ignored as the staff sat at the other end of the bar socializing with each other. I sat there in front of an empty beer and menu for almost 20 minutes before a cook from the kitchen noticed me and said something to the front of the house. Upon checkin I requested a room furthest from the elevators but was put in a room closest to. Internet access was down in the morning. Not a good experience on the last leg of my vacation.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Megan
Megan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Josefine
Josefine,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
Flavio
Flavio,8 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月7日
The hotel said they couldn’t allow us to check in early unless we wanted to pay $50 but then at 2:30 I saw rh allow multiple guests early check in so when I asked she then said I could check in (check in is at 3 and I originally arrived at 2). There were gnats in our room and when I asked to switch rooms there were still gnats. They said it had been remodeled but our sink was cracked and there was a mini step in the bathroom which could really stub a toe. I was excited to come back to the viceroy after several years but I won’t be returning, unfortunately.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月28日
Riktigt bra boende nära till Santa Monica Pier och bra shopping.
Per
Per,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
YOSHIKAZU
YOSHIKAZU,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月11日
Lovely stay. Great service. Great ptopwrty
Arman
Arman,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月10日
Stephanie
Stephanie,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月2日
Rosario
Rosario,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月20日
Design calme et volupté
Parfait
Confortable design propre
Gentils
Piscine petite mais très accueillante
Un plaisir
Très bien situé
Serge
Serge,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月20日
Romance a Santa Monica
En tant que client gold pas de surclassement et la vue n’était pas belle j’avais une vue sur un parking
Marc
Marc,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月18日
Cool hotel. Awesome staff. Conveniently located.
Andrew
Andrew,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月18日
Fantastic property. Will stay here in the future for sure
David
David,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月17日
Ocean views, private pools, casual dining open both early and late. Room
Cleanliness was next level- thank you Leticia. Only 'meh' was their elevators were down for 2 days (freight elevator was available).
Karen
Karen,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月15日
The things I liked the most about The Viceroy were the cleanliness. the food was very good & staff was super friendly & helpful, our room was gorgeous. I highly recommend this hotel
Deborah
Deborah,5 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年8月14日
Service was poor. Only one elevator working. Pool areas are very small. There is no separate kids pool as described. I returned my food for poor quality. I experienced other Viceroy properties and this one is truly disappointing. From check in to check out my experience was less than satisfactory.
Allissen
Allissen,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月12日
It was ok
The hotel was nicely designed but located on. It is super busy street. The ocean view was great, but you could not open the window because of the loud noise of the main street in front of the hotel. The service and staff was wonderful. The pool was, very unimpressive, it was too small and not enough chairs. We couldn’t enjoy the outside because there were too many families with little children everywhere.
Laura
Laura,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月12日
Très agréable sejour
Hôtel très bien placé ( Venice beach/ Pier )
Bon petit déjeuner
Très bonne literie
Prêt de vélo gratuit très agréable
Piscine un peu petite et surtout manque de transat
Cécile
Cécile,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月11日
Not quite 5 star
A decent experience. Not quite the elevated one promised by the brand, but close.
Lack of air-conditioning for our first two days and nights made sleeping unbearable. Hotel staff refused to give us a fan and then on our next request told us they were all booked out. Once AC was fixed, a much more enjoyable room. We had a higher floor room with a “balcony” which was in fact patio doors to a railing. It was nice to have the air flow but the noise from the boulevard did make it hard to relax on the weekends.
Lack of coffee maker or kettle in the room is baffling, but then again they charge $6 per coffee in the lobby, so lucky us.
The hotel is located one block from the beach and close enough to walk to the pier and main areas for restaurants and shopping.
Onsite restaurant is great. Service is attentive.
All in all a pleasant stay, just not quite the elevated one we had hoped for.