Having vacationed at Hilton Rose Hall before, I was pleased to see that the grounds remained clean and well-maintained upon arrival. However, our stay was met with a mix of positive and frustrating moments.
The biggest highlight was the exceptional service from Huntley, the manager. Upon discovering that our duvet was dirty, he personally inspected the issue, resolved it swiftly, and generously sent us to Three Palms for dinner. His attentiveness was a bright spot, showcasing the hotel’s dedication to guest satisfaction. Food-wise, the Italian restaurant exceeded expectations with its quality and flavors. However, the atmosphere in the pool area was quite chaotic, making it less enjoyable for families with young children. Our son, while floating in the lazy river, was repeatedly crushed by inner tubes due to rowdy behavior, which took away from the relaxing experience. Additionally, noise levels were inconsistent. Guests on our floor were loud at times but quieted down around 10 p.m., which was manageable. However, service-related issues caused some inconveniences. We requested extra towels at 6:00 a.m., but they didn’t arrive until 8:30 a.m. Similarly, despite confirming multiple times that a bellman would arrive at 9:15 a.m. on departure day, no one showed up, forcing us to carry our own luggage—a disappointing way to end the stay. A major drawback was the air-conditioning. While Huntley explained that the system was shared and functioning at maximum capacity