地平線溫泉渡假村

We had high hopes for this trip, but the delivery fell a bit short. Im sure some of it is due to working out the operational jitters after a crazy year, but.... we didnt get our room cleaned any of the mornings we were there and it was turned down only once from Thursday to Monday, so we had glasses and dirty towels all over the room. When we called to inquire at the desk about this we were told they were busy with a bunch of checkins, full stop. We often waited far too long for drinks or food and it seemed like everyone was scrambling and wearing multiple hats. They would sell a lot of more drink and food if they were better organized and staffed. The rooms felt a bit dated with chevron patterns everywhere,the Ac was very noisy and the phone auto extensions didnt work. Despite this the team there are very nice and service oriented, the location against the hill is lovely and SoPa is OUTSTANDING. We loved every meal. Best food in the desert. This resort lacks some of the operational polish their price premium requires, and i hope they can really tighten their departmental metrics. In the meantime, regardless where we stay we will be eating at SoPa every time we visit!

It was amazing! Definitely visit again 👍

Great service and Palm Springs vibe of 1960s but updated to 2020.

Excellent hotel! Beautiful grounds excellent staff

We stayed a few days directly after having our wedding at another Palm Springs hotel nearby, and definitely needed an emotional break after finally having our (wonderful) big day. The place is designed to be so peaceful and serene that you can barely tell that you are still in a relatively populous city beyond it's all-encompassing walls. My new wife and I definitely took advantage of the gorgeous infinity pool and hot tub, and we really liked smoking by the firepit late at night. The bartender was particularly great and made whatever we asked for, menu be damned. The food was okay, some dishes were really good. We got massages and mine was definitely too rough. Now the real memorable part of our stay: At about 2 am on our final day, I was awakened to a roach crawling on me. After killing and disposing of it in a disgusted panic, we found 6 more roaches as we hurriedly pack and got the hell out of the room. The front desk receptionist was super apologetic about it and reversed the charges for that last night, but it really scarred our pre-honeymoon. I kind of feel like they should have done more than just comped the free night to make it up to us, but we just wanted to get out of there quickly at the time.

It was amazing. We loved it.

The stay had its ups and downs. The room key reader was in need of attention as we had to change room keys at least six times. The hotel should have addressed this after the second request. We had to ask for the cleaning of the device. Even after cleaning the reader it was around a 30% success rate. The lighting at the bar and closet area was intermittently functioning. The AC controls were not so effective. The furnishings need more consideration, the chair leg caster was missing and there is not a proper table in the room or the patio to do any sort of comfortable work or share a meal. The staff was friendly but they were clearly training some new staff. We had a minor incident where we showed up around 11:30 pm and could not access the property, they should have a door bell or card reader at the front door. We had to jump a fence to get in. The management should give the staff better tools to address this when they are on rounds, I don't fault the attendant on this one. The last thing is about the driveway entry, it is a sustainable gravel and decomposed granite, while it is nice. However, if you have a nice car, expect to have a lot of dirt on your floor mats, and if you have a dog, expect a lot of dusty dog prints on the seats, this was pretty annoying. We got really reasonable rates and the property is very nice for covid distancing, but had we paid premium price this would have been an extremely negative review.

Room not ready until 4.30pm. AC facing the bed making it impossible to use it while sleeping and it was 105 degrees outside. No water in the room. Overpriced for the experience,

Service was lacking for a 5-star hotel. Staff had general attitude of not really giving a sh*t. Pool entrance is super dangerous. Just nothing special for the money. Seems like better, more cost effective options in the area.