Front desk staff said that our reservation had been canceled, which it had not. She did not try and offer an explanation and basically ignored us. Trying to talk to ANYONE at Hotels.com was virtually impossible. Customer service at this hotel and Hotels.com was terrible. We left and went to a different hotel.
Deborah
Deborah,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月23日
I will never go back.
The Hotel is getting pretty run down. The elevator feels like you're going to get stuck on it. It seems like have lots of druggys staying there. The smoke detector in the hallway was beeping all night. The room was fairly clean. The other parts of the hotel not so much. Breakfast was kind of a joke. Not a very big selection of stuff to choose from. Too many people coming and going all night and day for my taste. I will not stay there ever again.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月20日
Fake Executive Suite
I booked the king-sized executive suite. Yes, it was king-sized, but NOTHING close to executive.
Rather disappointed.
Kofi
Kofi,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
jose
jose,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月11日
Juan
Juan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月6日
Dominique
Dominique,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月28日
Daijiro
Daijiro,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月25日
The receptionist was not very courteous.mean and rude. It's like she never learned how to do customer service or something. How do you guys even hire people who don't know how to act with customers?I paid money to stay at your hotel, so I expect to be treated with respect. Don't give me any attitude stupid dummy. By the way room was unclean and smelly, I don't recommend it at all.