There were only 2 mini bottles of water and when I went to the front desk to ask for another 2 bottles, I was told I could get ice water in cups in the lobby. Unbelievealbe! Front desk service is poor, other staff are very friendly.
The lobby was gross. Our room was not even ready at 4pm and the manager wasn’t even able to tell us when it would be. When we did get our room, we first went to see it. It was disgusting and dirty. A real motel type place. Not Sheraton standards! We checked out right away and found another place nearby to stay. The Royal Caribe Orlando which was phenomenal for a few dollars more. The hotel manager , in addition , was rude and arrogant.
Ralph
Ralph,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Amazing !
Jose
Jose,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
David
David,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月8日
Great Customer Service from the Front Desk
Overall happy with the stay, was there for a 3-day business conference (Thurs - Fri). Restaurant and bar staff were great. Front desk help was great.
One exception was that the first night Dec 4, 2024 (wed night), I realized around midnight that it was getting really cold and turns out heating was not working (photo attached below). I didn’t feel like calling right way as I was in no mood to move to a different room with all my stuff out already in the room. I should have. Anyway, I talked to a nice lady at the front desk on Thursday and she sent out a technician within like 5 mins, he was great and fixed it right away - very happy with that.
Binod
Binod,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月30日
Muito difícil. Os atendentes não fizeram nenhuma questão em ajudar o idioma
Paulo
Paulo,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Great
Paul
Paul,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月29日
We stayed here for a visit to Miami South Beach.
Our stay was comfortable however the pool wasn't temperature controlled, therefore it was cold. THe access to beach was a great plus. Its location is spot on and they provide valet parking which was a plus coz parking on this stretch is a bit of work.
Varun
Varun,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月29日
Excelente no hay que agregar todo me pareció perfecto.
Yotsara
Yotsara,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月28日
Tiffany
Tiffany,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月27日
Good
khaled
khaled,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月26日
Brittany
Brittany,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月25日
marisabel
marisabel,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月25日
We had a parking problem with the key pad
Willie
Willie,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月24日
Dirty , spoiled food, dirty breakfasts dishes not clean
Olga
Olga,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月24日
Janecia
Janecia,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Staff always visible for help if needed
Devin
Devin,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月24日
Ok!
I gave the hotel a 3 stars only for due to them allowing us to check in early, the location and the pool. The room smelled of mold, the AC was not turned on before our arrival so the room was stuffy. The furniture is outdated, there are no usb plugs so plan ahead. Conveniently close to many restaurants and Disney Springs.