Assigned elderly couple farthest room from the lobby, even after pointing out my husband was here to have a heart procedure next day. The front desk clerk couldnt have cared less.
Cindy
Cindy,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月14日
Staff was nice. The hotel itself felt dirty and not well maintained.
Craig
Craig,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Rihanna
Rihanna,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Wonderful stay
The room was excellent. Clean and comfortable. Service was great
Michael
Michael,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Charlotte
Charlotte,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Pam
Pam,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Shalunda
Shalunda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Quiet Gem
Great find! Quiet, clean, spacious room. Everything was perfect!
Thomas
Thomas,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Always a great Hotel to stay at. I travel to different state and always stay at the suites roomy and comfortable
David
David,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月4日
Poor service/ Husband Janitor Role
Upon check in, the young lady was very nice. There was a guy later that wasn’t as friendly when I was attempting to get information. I could see him in the back playing with his phone. He couldn’t look up enough to see me standing at the desk. I walked off to tell my husband something and someone else walked up to the desk and he had to holler for assistance. He had this stoic look on his face as if he was being bothered.
The internet was horrible. My children weren’t able to hook up to their PlayStation. We were told to use our hotspot.
I called to report on the Wednesday before Thanksgiving that the toilet wasn’t working. No one came to check on the toilet until that Friday evening. We were unable to flush it. My husband had to continuously go into the back of the toilet to flush it. The water was running non stop, too. The lady at the desk said that she would leave a note. I mentioned it every day and no one came to check it out until the night before we were to check out.
We had a two bedroom with two bathrooms , but 7 family members trying to share one bathroom and having to disturb other family members while sleeping wasn’t cool at all.
I asked that someone accommodate me for my husband playing janitor the entire stay. I’m waiting to hear back.
We had seven family members, but would only receive 2-3 small towel and 3 large towels. We were told they would return with more by housekeeping and she returned with 2 more large, but no small.
Donna
Donna,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月18日
Great space, not too clean. Friendly staff
The room were nice size and there was plenty of space for 8 people to stay in the suite. But the cleanliness of the room was subpar at best. Lots of dirt and grime on the base boards, walls and head boards, the were also splashs in the stove area. The front door was hard to access at night but there was always an employee to assist. Breakfast was decent even tho the tea/coffee were not hot.
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
Roy
Roy,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年10月31日
The room has a urine and mildew odor. Front staff are hardly ever present when needed. The housekeeper never came in during my two nights stay. You have to ask for breakfast food to be refilled. Small dining area for a large crowd. We will not be back.
Olivia
Olivia,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月20日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月19日
Veronica
Veronica,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月15日
Yes, the hotel was very nice. The staff was very nice also.. The room was very nice and spacious..
SHAMIRROR
SHAMIRROR,2 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年10月14日
I have multiple pictures & video of the uncleanliness of the room itself. There was a large roach, silly string stuck to walls, one of the beds felt like it was going to break if a small child slept on it & the railing going down stairs outside is completely unstable. I would never recommend room 112. The beds are terrible (besides the noise & cracking).
Angela
Angela,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Great place to stay with family. Thanks
Yoseph
Yoseph,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月13日
SHAMIRROR
SHAMIRROR,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月11日
If you get a chance to stay here, don't hesitate. The staff is friendly and go above and beyond to help you. Renee made everything flow perfectly. Great Job!!! Rooms were clean and comfortable. Couldn't ask for more. Will be back, maybe for the State Fair next year! The convenience of location in a very nice and safe area can't be appreciated enough. Great Job!
Phyllis
Phyllis,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月11日
From the first interaction to the last,The Expedia personnel were very efficient, professional yet so nice and friendly. They took care of all my needs and questions. The check in.out experience was wonderful! Renee took care of all our needs and always had a smile and positive attitude. The rooms were clean and perfect for our stay. Will definitely use Expedia again and stay at Homewood Suites by Hilton North Plano Dallas next time we visit the area!