4/10 一般般
2025 年 11 月 24 日
I have stayed at Embassy Gardens several times in the past and have always appreciated certain aspects of the property. The location is excellent, the grounds are well-maintained with three pools, the restaurant serves good food, and the gym is convenient. These amenities have made previous stays enjoyable.
Unfortunately, my most recent experience was deeply disappointing. Due to an accidental cancellation, I was charged the full amount of my stay. When I arrived, I asked if my booking could be reinstated or if I could receive a refund to rebook, but the staff were unwilling to offer any flexibility. As a loyal customer who genuinely wanted to honour my stay, losing the entire amount felt unfair and left me with no choice but to reconsider future visits.
While I acknowledge that the cancellation was my mistake, I believe that a certain level of understanding and accommodation should be extended to returning guests. The lack of flexibility has overshadowed the positives, and I cannot in good conscience recommend Accra Luxury Apartments at this time. If you are considering staying in this complex, I would suggest exploring one of the other providers who manage apartments here.
Kelly
Kelly，1 晚商務旅行
Hotels.com 真實旅客評語
