I pulled into the parking lot to go check in, and immediately noticed a bunch of questionable people standing around on the sidewalk. My BF used to be a truck driver, and said that among them were prostitutes and drug dealers. Whether they were or not, it definitely made me feel very unsafe, especially with my young daughter with us. I did the live chat and requested a refund because of how unsafe we felt. They refused, and took my money anyway. I ended up paying for 2 hotels for the same night, which is very frustrating.
If you have small children, I do not recommend this hotel. This experience was at the Cincinnati, Ohio location.