The hotel itself is fine and there are some nice staff, but they really need to work with some of the others who were quite rude and not helpful. They also sometimes would give contradicting information.
One day we were told to go to breakfast in a certain restaurant and the next day when we went there they said it was "only for business class"
It is listed as pet friendly - but when I got there they tried to charge me double what is on the hotels.com website (and only agreed to the advertised price when I showed them the website)
Also as a pet friendly hotel, I was told I couldn't let my dog walk across the lobby (on a leash heading back up to our room) - quite rudely. Another time I was carrying him back into the hotel and was told "you can't bring it in here" before anyone even asked if I was a guest.
As I said, some of the staff are very nice and helpful, but others, especially with the security team, really need some skills, attitude, and how to deal with guests upgrading
Melissa
4 晚旅行
10/10
There are actually two hotel buildings. The place can get crowded and eating options can be limited (unless eating is based on drinking beer). Breakfast is excellent, almost worth skipping a meal.
Excellent service and courtesy. Great location. Very safe. Great good!! Many facilities in the hotel such as spa, gym. Visually appealing hotel.
Brian
2 晚旅行
10/10
Friendly staff, safe environment, good breakfast
Guanping
1 晚浪漫之旅
10/10
Aaron
1 晚旅行
10/10
Everything is beyond expectations. I travel many countries all over the world. This hotel is super from walk in to walk out. Specially room cleanness, amenities, food and location. Highly recommended.
eskinder
3 晚商務旅行
2/10
Saleh
7 晚旅行
10/10
Antonio Jr
3 晚商務旅行
10/10
Hanna
1 晚家庭旅遊
10/10
very professional staff with great attitude.
Eskinder
2 晚旅行
10/10
Absolutely beautiful place beautiful hotel but too many people too many transit but also the food is absolutely phenomenal service a little bit slow at the restaurants I guess because they were busy but it