We had a problem with our first two rooms but the managers and staff were super helpful and got us moved. I made a mistake on my booking and was not aware of my checkout date, the manager Zach called to let me know and was unable to get me a room for the night. They had to go into our room and gather our things to get the room ready for the next guest. They put our things in bags and placed in a locked conference room for us to go through when we returned. They offered to get us a room at another property and took such care of us! A few things you need to be aware of. 1. location is next to a venue and has activities every day and can be loud. 2. bed is from wall to wall so you have to crawl over your bedmate, could be an issue for elderly etc. 3. Bed was just not comfortable for us. PROS: GREAT CUSTOMER SERVICE, food hall next door, starbucks around the corner, market around the corner, breakfast is GREAT, BEAUTIFUL view! Would not stay again but would recommend to anyone young and wanting to stay where the action is!