Not Great. I won’t be staying here again on our next trip to Seattle.
Check in and out was easy and concierge was helpful and friendly.
Room was underwhelming with a small TV and a bathroom that stunk.
When dining, our waiter “forgot” our appetizer during 1/2 off happy hour and we got our main course first. Waiter had the nerve to ask if we still wanted the appetizer and we were charged full price when we finally received the appetizer.
During breakfast the head waiter came out and informed us that that they wouldn’t be serving a hot breakfast that we had paid for. We attempted to get a refund and they could not give one. Less than 15 minutes later we see hot food coming out and head waiter was extremely rude when we got our breakfast at that point saying “ are you happy now, we have hot breakfast for you”
Not what I would expect from a IHG hotel.
Brian
Brian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Great hotel for a SeaTac stopover
Really great hotel for layover at SeaTac. Walking distance from airport (10mins) and late night bar/restaurant. Room was great and well equipped gym.
Daniel
Daniel,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月2日
George
George,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Reliable traveling from SeaTac.
Edward
Edward,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月1日
It was an overnight only stay but the working staff during our time was awesome and helpful.
AnnJoy
AnnJoy,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月1日
Alarming Stay
Besides the hotel undergoing renovations which were not disclosed upon booking, we were woken from our sleep at 3 am due to a fire alarm going off. We jumped out of bed and raced outside where we met the security guard who said we could go outside and that it was due to someone in the kitchen. We got back to our room and our beds when it went off again. This time it was turned off quickly, but the damage was done. Called the front desk to see if we needed to leave and they said we did not and the alarm was due to someone drunk pulling the alarm. Second alarm was because fire department was resetting. Next morning we saw some people working on the alarm in a maintenance closet (on our way to breakfast). Manager on duty said he could not refund any of our stay due to going through a third party for booking (hotels.com). Interruption of sleep for false alarm is unacceptable.
Christy
Christy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月30日
Excelente para hotel de aeropuerto , restaurante de buena calidad
Carlos Alberto
Carlos Alberto,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月30日
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月28日
Pillows smelled off and woke up with an eye infection.
Maya and Evan
Maya and Evan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月28日
Simple and helpful staff at check in
Troy
Troy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月27日
Tom
Tom,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
Anne-Catherine
Anne-Catherine,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月26日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月24日
Chris
Newly remodeled room, very clean, hotel was as also very clean, check in & check out were easy, very happy with our stay at Crown Plaza-SeaTac