It was really an amazing experience to us.
The first room I booked was meant for 4 pax with sauna, the layout of the room is not great and with the sofa bed set up, the living room hanging light seems to be out of the way and we kept knocking into it.
However, my friend has a last minute change of their travelling plan and needed to leave earlier. Hence we contacted Bob W to request to down-size our room. They are very helpful and professional, helped us to check availability and assisted us to change to another room meant for 2 on our remaining nights.
This room although is slightly smaller without sauna, we like the layout of the room much better, it is spacious and comfortable.