We had reserved two rooms and arrived around 4pm. Although check-in is advertised as 3pm the rooms were not ready and we were invited to leave our luggage and go visit downtown. After a little pushback they gave us drinks coupons and suggested we wait in the bar. They said the rooms had been cleaned and were just waiting for the final ok. Eventually both rooms were ready and we went up to unpack before going downtown for the evening. On entering our room we noticed a strong and unpleasant odor. We assumed it was some cleaning product they had used and that the smell would dissipate by the time we got back. We were wrong. On returning after 11pm the smell was still as strong. My wife was tired and wanted to try sleeping in the room rather than going to reception and demanding a new room. We spent a restless night with the smell in our nostrils, so next morning I went to reception, where they readily offered us a similar room that was immediately available. The new room was fine, even if the view was not quite so good, but there was no mention of compensating us for the poor experience and the inconvenience. Difficult to imagine someone checked that room and decided it was ok for guests. Our other criticism was breakfast in the "library", where you have to wait in line and order from one point of service, and then wait for your order to be brought to you. It seemed very inefficient and time consuming.