Check in was horrible especially considering the fact that I prepaid for all rooms. The staff was very rude at check in. They didn’t know how to pull up reservations.
Ricardo
Ricardo,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 5 日
Unprofessional establishment that discriminates
We repaid for a group of ppl to stay here for a conference and the checkin process was horrible. The staff was rude to a lot of our members during checkin because they had a new system. During a couple of check ins they even tried to double charge our group at a point of time because the hotel doesn't get paid from hotels.com until end of month. When ALL rooms were paid in full in advance. They didn’t know how to look up reservations when it was multiple rooms on one reservation. The whole process was very unpleasant. When we use your hotel whenever our members travel in town to come to our headquarters church located in Riverdale, IL. We feel like they discriminated against a large group of our members during this process which is very unprofessional. We will no longer do business with the double tree. If you visit our website we have the double tree listed as our host hotel for when ppl travel in town to visit. We will remove them going forward due to the way our members were treated.
IsraelOfGod
IsraelOfGod,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Norrandera
Norrandera,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 26 日
A Returning Favorite
My husband and I choose the DoubleTree in Alsip often for our romantic trips to the Chicago area. It is a very nice and affordable hotel with an on-site restaurant (food is delicious, specifically the brunch!), modern lobbies with beautiful decor pieces, and the rooms are spacious and clean! The customer service is always great! The rooms could go for an update though. The wallpaper is peeling and yellowed in many areas and some of the beds are worn down and need to be replaced. But other than that, we will continue to book next time we’re in town!
Ciara
Ciara,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 25 日
Breanna
Breanna,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 21 日
Tiffanie
Tiffanie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Ok
The guy at front how check me is was rude to me
Eric
Eric,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 18 日
Adalid
Adalid,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 16 日
Jonathon
Jonathon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 13 日
Marcus
Marcus,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 10 日
Alexis
Alexis,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 9 日
Helen
Helen,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 8 日
Tina
Tina,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 31 日
Great stay
It was great! Just to make it better add more elevators or make it bigger
Derrick
Derrick,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 30 日
Terri
Terri,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 26 日
Melody
Melody,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 25 日
Latrisha
Latrisha,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 21 日
Sophie
Sophie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 20 日
Rosalind
Rosalind,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 19 日
Mary
Mary,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 18 日
darrin
darrin,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 18 日
Monica
Monica,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 12 日
Family
Everything from easy check in to check out was done so in the most professional manner possible!
EDWARD
EDWARD,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 11 日
Staff were terrific and the rooms were great. Lobby stank of weed. Shower water temp was lukewarm.