Chose this property for airport shuttle service and called prior to flight to confirm late night airport pickup availability. Receptionist assured that shuttle service is available and to call when I arrive. When I did arrive prior to midnight (earlier than expected), called and was told that deiver left for the night. Very unreliable and annoying esp because there were plenty other lower priced / higher value hotel property options I could have chose!
Lily
Lily,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Jeff
Jeff,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月11日
Danielle
Danielle,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月10日
Cleanliness was poor along with service
Kathleen
Kathleen,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
It was good and comfortable
Maria Del Pilar
Maria Del Pilar,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月23日
Highly disappointed
There was a hockey tournament in town and homecoming weekend for the college. It was tough to find something as I didn’t pick right when I found out about going up and so I felt like the prices were inflated. The check-in was okay except they gave cookies that had nuts in them without asking if anyone wanted them without nuts. Big disappointment for the family. The room had a weird smell in one location that never went away over the two days we were there. There was a door to the adjoining room and the deadbolt looked like it had been broken and if someone wanted to they could have opened their side and peeked in because there was a gap. One of the outlets only worked on the bottom plug so you had to unplug the tv to get it to work. The heat had a funky smell when it was turned on. The elevators apparently had something going on with them because they were really slow. I won’t be going back and I wouldn’t recommend going there.
Jonathan
Jonathan,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月16日
kelly
kelly,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月14日
john
john,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月4日
Recent Stay
The room and service were excellent. My one complaint was the breakfast buffet. The “hot” food was cold. Otherwise everything was great. I may come back next time I visit, but I will avoid the breakfast buffet.
Mark
Mark,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月29日
Restaurant has only like two waiters, food takes forever and quality of food is really bad.
In the room we found mouse traps an roaches.
This is a very old hotel with a lot of problems. Sorry to see a great Hilton to go down this way
Jorge
Jorge,4 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月26日
Check in was wonderful! The lady was very helpful and just a delight!
Went down to the bar for a drink. Sat at a table waited for order to be taken, waited even longer to get our drinks. No follow up to see how we were doing. Had to go back up to bar to place another drink order. Long wait again for the to be brought over.
Next night went down to order dinner to take back to the room. Gave me a menu and pointed out at least 5 things that they did not have. I ordered salmon and a Ceasar salad. The bill was incorrect the salmon was not added. Waited over 30 minutes while others were served. My order got lost?? or they just did not bring it out?? not sure what was whispered between the bar tender and the cook. while sitting there the 2 gentlemen sitting next to me received their meals. I asked what they ordered as I did not see it on the menu. I would have preferred the fish dinner. The menu I received as I was not a full menu. The Lady Bartender had no sense of urgency to wait on the guests and kept blaming everything on a new system.
Courtney Lawson
Courtney Lawson,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
Gun
Gun,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月25日
Miguel R
Miguel R,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月25日
The entire staff was professional and courteous.
Charles E Stevens
Charles E Stevens,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月24日
Great location, shopping and restaurants near by. Reasonably close to RIT
julie
julie,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
Amy
Amy,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月23日
Property was very beautiful and clean but things were broken: sink faucet was super lose, lights didn't work, gym floor was extremely warped- it took away from the overall quality of the other details. Everyone was very friendly and the room was really nice. We enjoyed our stay: would stay again.
Jillian
Jillian,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月22日
The room and hotel was very clean. What was lacking was complimentary coffee & water in the lobby.
Kerra
Kerra,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月17日
Colleen
Colleen,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月15日
The hotel and amenities are amazing. You are really wowed by the property!
We did have a hang up with the staff, and my wife had an odd interaction with the check in staff.
I just assume she was new and didn’t understand the process. But, then the next day a different lady who worked there also made a snide comment about conversation and interaction earlier, when it was the hotel staff who were confused and in the wrong. But, other than the 5 min interaction, everything else was very wonderful! Happy with the rooms and the ambience!