Find out the hotel had closed the day we tried to check in. Had to scramble to find new accommodations. No one called or emailed to tell us hotel had closed. Ridiculous.
真實旅客
1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2018 年 1 月 19 日
Lack of courtesy
We made a reservation in October 2017 and nobody told us that the hotel has been closed.
After driving for five hours, we found out, late at night, on a freezing winter day, that there is no place for us to stay.
Thanks to the wonderful staff from Orbitz, we were able to get a room at the nearby Hampton Inn.
Liviu-Lee
Liviu-Lee,1 晚旅行
Orbitz 真實旅客評語
2/10 不太好
2017 年 12 月 27 日
Unfortunately this hotel closed last month and I was not notified. I actually received a confirmation of my reservation a few days before my intended stay - when I arrived for my stay on Christmas night I learned that the hotel had closed.
Karen
Karen,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2017 年 12 月 8 日
Ferme
Hôtel fermé et placardé
Rendu sur place pour rien
Expedia à trouver un nouvel hôtel pour nous
真實旅客
3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2017 年 11 月 20 日
Nice location
Good location, continental breakfast included in price. Front desk receptionist was friendly. No complaints. Worth the money.
TJ
TJ,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2017 年 11 月 20 日
Worst hotel I've stayed in
It was a terrible experience. As a Travel Agent who has stayed in hotels from 3 Stars to 5 Stars I've never had a stay as unviting as this hotel. I was part of a group so we booked about 5-6 rooms. To start, the card the get into our rooms didn't work, the maintence guy had to escort us to our rooms and let us in manually, the entire just had a gloomy setting, there were no wash clothes in the rooms, we were told there were no clean ones so we had to call the second day to get some. Venting machines weren't working, hotel shuttle wasn't working so we had to keep calling ubers. BreKfast was just done wrapped sandwiches which I passed on. We were told there was an issue with the kitchen. Lobby and breakfast area was cold...no heat
Michelle
Michelle,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2017 年 11 月 19 日
My stay was ok, though I was constantly harassed by little flies in my room. I killed about 15 of them for my 3 day stay. I do not know where they were coming from. Otherwise this hotel is ok, pretty quiet and close to interstate highway.
Yuriy
Yuriy,3 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2017 年 11 月 19 日
Don't stay here
When I arrived at the first room that I was given I was surprised to find the door ajar. When I went in the lights were on, the bed was rumpled and the toilet was running as if someone had just flushed and exited the room. I went back to the front desk and alerted them and was assigned a new room. In the new room, the fitted sheet did not seem to fit and was raised up on one side. Strings were hanging out of the mattress and the fabric covering on the side of the mattress appeared loose. As I pulled on it I discovered that it was not sewn down or secured to the mattress at all and that the springs of the mattress were visible and protruding. When I went to shower in the morning I found that the shampoo bottle was only half full, as if I had been given the left overs from another patron.
SP
SP,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2017 年 11 月 18 日
Find another hotel
Not well maintained, not clean. Carpet was torn, rooms extremely small, no exhaust fan in bathroom. On site bar/restaurant closed, yet still shows on website. Just not a nice hotel.
Leslie
Leslie,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2017 年 11 月 15 日
Was expecting better for BW.
Was expecting better.... I booked this BW primarily for the indoor pool and location. Indoor pool was out of service. Had no view from the window in my room. Window blocked most the way up and had little natural light. Did not get our wake up call the next day. Requested a quiet room away from noise and traffic....got a room with loud humming in the morning. Not sure what that was. Did not feel like a BW brand to me. Disappointed. Would go with a cheaper hotel next time.
karen
karen,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2017 年 11 月 14 日
Megan
Megan,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2017 年 11 月 13 日
Nice place to stay
Very friendly staff and accommodating. Room was clean, and comfortable.
Becc
Becc,2 晚旅行
Travelocity 真實旅客評語
4/10 一般般
2017 年 11 月 13 日
The hotel wasn't really clean. Hallways were very dirty and old.
Aaron
Aaron,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2017 年 11 月 13 日
Hotel is clean, service is nice, I only put 4 because they didn't open a bar for Saturday night.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2017 年 11 月 13 日
I reserved a room with 2 queen beds for 2 adult 2 children and my room was changed to a 1 queen bed with a cot. The CSR was nice to put us in a king bed but it was still not what I reserved!
真實旅客
1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2017 年 11 月 12 日
Don't let the pictures fool you.
Advertised pool but when we arrived pool was closed for the two days we were there. Pictures show clean and nice looking hotel. The hotel is dingy. Went to take showers and there werent any wash cloths. They brought us the floor mat cloths and said "we are really f-ing up" Didn't stay the 2nd day.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2017 年 11 月 12 日
Property has been sold and is closing. Upkeep looked it.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2017 年 11 月 11 日
Good
Good service, good breakfast!
E D
E D,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2017 年 11 月 11 日
Decent
Not bad needs to be upgraded stuff showing its age , overall good hotel for the price
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2017 年 11 月 6 日
Needs a little upgrade.
Needs a little upgrade, beds and pillows, but all in all a good stay. Breakfast was good.
ANTONIO
ANTONIO,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2017 年 11 月 6 日
Location is close to the campus at UAlbany
The front desk did discount my room.
My mattress had a valley in the middle which made sleeping difficult.
Makeup was on the bed sheets & the bathroom sink was loose.