It was a perfect Hyatt experience. Everything went smoothly, no issues, great value for my money. Would happily return to this hotel. Staff were extremely friendly and helpful. That was the best part.
Justin
3 晚旅行
8/10
The hotel was an older building that didn’t have the most eco-friendly and other amenities, but everything worked and it was adequate for my purposes so I would give it 4.5 stars out of 5.
What it lacks are energy efficient windows and light switches, and an on premises store where personal items (e.g. toothpaste or an umbrella) can be purchased.
Keston
2 晚旅行
10/10
Perfect location!! We loved our stay!
Jennifer
1 晚好友同遊
10/10
Staff were professional and efficient. Check in was a breeze. The room was spotless and comfortable. The room was serviced by housekeeping both days. Parking was a breeze. Extremely convenient to the Rupp Center. Would definitely stay there again.
Louise
2 晚好友同遊
8/10
Jacqueline
3 晚旅行
6/10
Counter in room was dirty, shower strength was poor and for the price you pay breakfast should be included not $20 for buffet
Shana
1 晚家庭旅遊
8/10
We loved it and we never had to go outside to go into the convention center. Restaurant was good and not to badly priced.
Crystal
2 晚旅行
8/10
Wesley
2 晚旅行
10/10
Kaitlyn
1 晚好友同遊
10/10
Pam
2 晚好友同遊
10/10
Donna
1 晚家庭旅遊
8/10
Jackelyn
1 晚旅行
6/10
Prompted for early check in by the hotel then charged $30 to do so. Poor practice.
真實旅客
1 晚旅行
4/10
When I checked late the first night the room was hot. I closed the curtains & turned the AC to 65 to try to cool it off. The next morning, it was still hot & not blowing out cold air. I turned it down to 60 but that didn’t change anything. I went to the front desk to report it since I would be gone a few hours & they’d have time to resolve it. You could tell someone came in the room to fix it because the temperature had been changed but it was not fixed. I was not contacted to change rooms & the air was not fixed. By the time I got in the room it was so late I just slept on top of the covers. Worst experience I’ve ever had here.
真實旅客
2 晚商務旅行
10/10
Thomas
3 晚好友同遊
8/10
We enjoyed our stay. The staff was helpful and tended to our needs. Our little boy loves the pool. We were there to attend the Comic Convention and knew that the area would be extremely busy with PBR also happening in the Rupp Arena. One of the elevators stopped working on Friday and was not serviced during the remainder of our visit. This made check out on Sunday extremely complicated and difficult with so many people trying to pack up and get out and one elevator down. But other than that, everything was great!
Heather
3 晚家庭旅遊
6/10
We have stayed many times when attending a UK game but we were terribly disappointed this time. The shower would not drain & we waited over 40 minutes for the valet to bring our car the next morning. Plus only one elevator was working.
Cynthia
1 晚旅行
10/10
Diana
1 晚家庭旅遊
8/10
Hotel itself is nice and very convenient to stay for an event at Rupp Arena
We ate dinner at the hotel restaurant. The food was mediocre at best and the fish sandwich and fries were not hot and the bread was soggy.
Ate breakfast the next morning in the restaurant and the breakfast was good.
Linda
1 晚旅行
6/10
The air didn’t work. Had to get it fixed while there so room would cool off. TV wouldn’t work. Channels were glitchy and would freeze.
Lee
1 晚旅行
10/10
Don
1 晚旅行
10/10
Mitchell
1 晚旅行
10/10
Carrie
1 晚家庭旅遊
10/10
great
Irene
2 晚家庭旅遊
6/10
Rented a room here for parking convenience, but it was the worst part. Paid an additional $25 plus a tip. Long wait getting my vehicle the next day as well. I will also NEVER book through Expedia ever again.