Lindy- A+-the previous front desk person is my lucky-star
Grace- C+ -was accountable - but didn't know my Hotels.com reservation was until Noon checkout. I called her Monday 10am for a 1pm -one-hour-grace period to pick up breakfast at the hotel Kiosk window, she said in Snarky tone that she could charge me $50 to be out at Noon, (she thinking I was late and in a time-crunch )
With effort I had to explain that My reservation was Already a NOON checkout by default and that I also requested a late check out w/o charge, if possible, when I originally booked my reservation . She put me on hold several times and she was eventually accountable and kind enough to approve hour late check out at 1pm. Correcting herself that my hotels.com reservation is actually default a Noon checkout. but by that time I was so exhausted mentally I just wanted to leave.
Bella “B+” was fine, but couldn’t find the amount I paid for the reservation. She also had allergies or appeared to be crying when checking in, so it was sad. But she was always helpful
Ben “B-“ the check out clerk fine, but originally gave me the wrong room charges at checkout- he said those were for another room.
Ms Santana “A”: All cleaning women -kind and caring as well as all the housekeepers for the Silva building.
The Silva “A-” nice. the pillows now collapse, so we don't feel as rested when we awake. We sneeze/scratch; bed linen should be washed with hypoallergenic soap
Wellness spa/staff “A”
Breakfast Qiosk “A+”