At first it was a bit of a struggle…we had no internet connection, food in service took a bery long time and was cold when it got there but how they corrected the situation was very professional and well handled. The breakfast was great and their food was really good. The facilites was very nice once they moved our room, tge view is spectacular. I totally recommend.
Shirley
Shirley,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年12月26日
Mary Jo
Mary Jo,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年11月23日
Evangeline
Evangeline,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年11月13日
Beautiful area with amazing views. Great service.
Kevin
Kevin,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年9月14日
We are not satisfied..
1. Pls improve your food at the cafe
2. The temp in the bathroom are so hard to control.
Gladiola
Gladiola,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年9月13日
The spectacular view of the volcano and the lake right across your room’s balcony. Excellent staff, very courteous and hospitable. Great amenities and heated pool, enjoyed night swimming. Stay was very relaxing. Highly recommended.
Jose
Jose,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2023年5月3日
Noel
Noel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年2月23日
peaceful. relaxing.panoramic view of the surrounding
Josephine
Josephine,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2023年1月5日
Good potential
I like the restaurant and the views. There were a lot of missed opportunities to make this into a great hotel experience. The gym is like a fish bowl people are taking pictures and walking in and out. The room was okay no frills. The air conditioning was on full blast cold for an already cool area. Their store is lacking. There can be tours or experiences taking place here but there is not much. And the sauna, steam room, and hot tub were all not working.
Stephen
Stephen,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2022年12月29日
The hotel staff was nice and attentive. The hotel and surroundings are beautiful. They have a small outlet mall at the top of the hill. There are also plenty of places to eat close by. The hotel also providee shuttles every hour to the outlet mall.
John
Expedia 真實旅客評語
6/10 不錯哦
2022年10月9日
Timothy
Timothy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022年3月31日
Giovanna Michaela Mariet
Giovanna Michaela Mariet,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022年3月29日
The room was spaceous. The food at the cafe was great. The best amenity was the heated pool. Next was the vineyard. The convenience of being nearby restaurants is awesome.
Charisse Jen
Charisse Jen,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2022年3月13日
Stephanie Marie
Stephanie Marie,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2022年1月11日
Susan
Susan,1 晚旅行
Orbitz 真實旅客評語
8/10 非常好
2021年12月15日
Excellent location w marvelous view, clean room and very good service.
Gaspar Jr
Gaspar Jr,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2021年10月6日
Long waits to check in
Check-in was chaotic. Published check-in time is 3pm, we got there at 3:30 and yet we still had to wait another hour to be checked in. There were probably 20 other guests crammed together waiting to be checked in and they took more than 5mins each. They said the rooms weren't ready yet but they published that they have a 24hr gap in between guests? We've stayed there twice and the check-in process was bad in both cases.
Their menu for breakfast/restaurant was good but the food was rather cold?
But the place itself is well-maintained and the staff were very attentive. Great location with amazing views. Would still go back, but hopefully they can fix their check-in process and keep their food warm!
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2021年2月28日
Made me a believer!
The place was great though we had things to do for the duration so we were not able to maximize the entirety of the hotel/resort and its facilities. The staff is as friendly as they come - would greet you always and find a way to help you out.
They have very strict safety measures and would require updated COVID testing done - they have a fairly priced testing facility also for a hassle free experience.
Our room was great though there were some nicks - one of the trays of the fridge was cracked, the shower fixture was also removed (couldn't get the rain shower working therefore :( ).
I had never fonded Tagaytay (for the life of me!) and this was the first time I stayed here for some R&R, but staying here and experiencing Twin Lakes Hotel has me considering this as an option for me and my family soon. :)
Thank you all and stay safe.