薩伏伊皇宮飯店 - 全球領先飯店聯盟 - 芳夏爾

We had an amazing stay at Savoy Palace. The hotel is beautiful and elegant. The service was impeccable. The staff were friendly, helpful, and accommodating. Location central and convenient. Would absolutely recommend this hotel to anyone who travels to Funchal.

We requested a king bed beforehand and got two single beds joined together so they kept getting separated at night. We booked a Spa service, when we turned up we were shocked to know that it was not booked because the cleaner answered the phone and did not understand what we were saying so apparently she told them that the customer who had booked at the time we requested called to cancel. They did not bother to call us back and verify what she was saying not they called the alleged customer who obviously turned up as well and they gave him our spot. No compensation or apologies were offered whatsoever despite the fact that we had to cut our activities short during that day to attend the Spa on time, their answer was: ‘we told her not to answer the phone again’..

Very hard to review this one. We did book nine nights at the Savoy Palace but it was not open for business and will not be until Monday 08 July. Instead we were booked into the splendid Royal Savoy Resort next door (we were given advance notice of this and advised we could rebook for a future date but our (non-refundable) flights had already been booked) and had a great time but we only booked this break originally to stay at the Savoy Palace. So we returned a tad disappointed but having had a good time.