At the 1st day, my wife just want to wash her hands using the sink in my hotel room, she turned the spout from the bath side to the sink side, and then it fell in the sink, so I went to the front desk to ask them to fix it, but the staff gave a spanner to me and told me to fix it by myself, I felt so unbelievable and ridiculous that a hotel guest should fix the hotel facilities by myself and the staff said that he was not the maintenance staff and said ‘you broke the things you fix it’ . I felt so angry and the staff just said you can complain me to the headquarter. After a few sessions of argument, they finally said that they will arrange to fix it by tomorrow afternoon!
We had book this hotel for six nights, it is just the first night we stay here, and we can’t believe that it is a standard for a hotel in Japan. it is the worst experience in a hotel for us around the world.