I arrived in the middle of the night and the fire alarm in my room had an expired battery that beeped every few seconds. This should have been noted and changed.
The menu at the restaurant is extremely limited. No real vegetarian options (no main course). No vegan options.
Internet is terrible and doesn't work most of the time.
The second room I was given could not be locked. The balcony door was missing a key and no one could find it. I had to request to be moved.
They have music and its loud and as a guest you have no recourse but to listen to it because they put loud speakers at full blast.
The transport to the airport was in a car that was severely damaged. The smell was horrific, the trip 20 minutes longer than expected because the car had no power (carburator problems). I was severely concerned we would not make it at all, so the smell was head ache inducing and stressful.
All in all NOT the level expected for this kind of hotel.
Ananda
Ananda,2 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2019年11月13日
Comfortable stay
Small but cozy and greeny hotel, not like the biggest chain hotels in Kampala.
I complained not having bathtub in the room but they didn't have the room at that time. At dinner time, the manager came and offered me to move to the room with a bathtub.
Thank you for the quick response and kindness.
I will be back.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年11月10日
真實旅客
1 晚旅行
Travelocity 真實旅客評語
4/10 一般般
2019年11月5日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2019年7月27日
When I arrived at tge hotel, i was told the room i had booked and paid for in January was not available and i had to accept another cheaper room. The following day I spoke to the manager, Moses who promptly gave me an upgraded room. Very happy with this outcome!!!
Apart from this one issue, the hotel, grounds and staff are great. Reception desk very helpful. I will happily stay there again. Really nice hotel.
真實旅客
2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2019年2月6日
quiet retreat
With limited rooms, this makes for a quiet retreat. The rooms are very comfortable and well taken care of. At night a staff member even comes to get the room ready for the night - puts the mosquito net down, fluffs the pillows, turns down the bed. The fresh fruit in the room was an added bonus. Such a comfortable, warm and welcoming spot.
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2019年1月17日
Schönes Hotel mit Serviceschwächen
Schönes Hotel, aber schlechter Kundenservice, den uns wurde beim Check-In zugesagt, am nächsten Tag gegen Aufpreis einen späten Check-Out vorzunehmen, da unser Flug erst am Abend ging. Am nächsten Morgen hieß es dann jedoch, das Hotel sei ausgebucht und wir müssten das Zimmer regulär verlassen. Das Personal an der Rezeption war unfreundlich und auch nicht bemüht, eine Lösung zu finden.
Dajana
Dajana,1 晚浪漫之旅
Hotels.com 真實旅客評語
6/10 不錯哦
2018年12月2日
Charming hotel
Charming colonial butique hotel, completed with old world feel and problems with hot water. Well Suites for romatic stats, but for Business trips I lacked a few shops nearby.
Michael
Michael,4 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2018年11月28日
The hotel is slipping a bit in terms of the attention to detail and design/style. It is still a very good property, but it used to be one of my favorite hotels in the world.
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2018年9月30日
Quiet retreat in the middle of Kampala. Comfortable rooms and overly landscaping. Food, I'd give it a B. Service, A plus.
Karen
Karen,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2018年9月24日
En rolig og avslappende oase i Kampala
Emin Pasha er en liten oase i et stille, men sentralt område av Kampala. Det har et fint grøntområde med basseng, bra SPA, veldig god og variert mat og hyggelig betjening. Rommene er store med god seng, men sengetøy bærer noe preg av slitasje. Et godt sted å slappe av eller jobbe i Kampala, utenfor trafikk og støy.