We reserved 2 rooms through hotels.com
We were advised at the front desk we could only get one room.
We were advised hotels.com only reserved one room for us instead of two
Upon checking out, they FOUND the 2 reserved rooms and wanted to charge us for 2 rooms intead of one
Jo
Jo,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月1日
Shower was not clean , dishwasher broken. Told staff , nothing was done. Would not provide a weekly paid to date invoice for my expense report unless I checked out so I did .
Breakfast was terrible. Will never stay there again
James
James,19 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Sonya
Sonya,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月5日
Jazmine
Jazmine,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月24日
Celicia
Celicia,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月21日
Nice hotel. Very friendly staff.
Sabrina
Sabrina,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月20日
michael
michael,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月16日
I recently stayed at this hotel to celebrate my nephews 16th birthday. Upon arrival the front end staff was great however I will highlight all of the lows within this space:
1. the first room we checked into, had someone still in the room. When i got to the room the door was propped open and i could hear people in the room
2. My mom and I went back to the front desk and let the staff know and she was able to put us in a new room.
3. get into the room and the room is clearly not properly cleaned...crumbs left on the kitchen area floor and the carpet was clearly not vacuumed. Again I contacted the front desk to let her know this and she let me know someone would be up to clean the room.
4. at this point (around 6pm) my mother and i leave the hotel and we are assured by front desk staff that the room would be cleaned while we were out.
5. return to hotel room and room is still in the same condition.
6. contact front desk (same staff) and she let us know someone would be up to sweep the floors..no one comes
SATURDAY MORNING. please also note the TV (volume extremely loud) was on once we arrived Friday afternoon but since we just showered and left right back out this wasnt a huge area of concern. once we got back friday night the tv is still on and there is no remote to control the tv volume or power on/off.
7. new front desk staff (extremely rude) is on shift and we let her know about the condition of our room. she shares that management will not get
8.she proceeds to tell us
Tierra
Tierra,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月31日
Fredrik
Fredrik,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月13日
Suzanne
Suzanne,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月11日
Check in was easy and room exceptionally clean.
Sammie
Sammie,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月14日
Lasheka
Lasheka,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月13日
Srinivas
Srinivas,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月13日
Good
Alexander
Alexander,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月8日
Tonya guest service was awesome
LaSheka
LaSheka,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月25日
Nick
Nick,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年6月24日
Breanna
Breanna,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年6月21日
Enjoyed my stay thank you
Ahrayah-Wayne
Ahrayah-Wayne,2 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月11日
Kenneth
Kenneth,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年6月11日
Amazing hotel!
It was amazing, clean and I will be coming back! The staff was also amazing and nice.
Jordan
Jordan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年6月3日
Room was spacious and staff was always friendly and welcoming
Jennifer
Jennifer,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年6月2日
Great place
Preston
Preston,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年6月2日
Great hotel. The staff is what made it that much better.