+入住水上屋2晚,房間環境非常棒,設施齊全舒適,很令人印象深刻的房間,早餐很豐富。
-五星級的收費價格(房價或餐點、飲料價格都一樣),1星級的服務!接駁車經過水上屋會震動及吵雜就算了,每次外出叫車要等最少15分鐘以上(有些旅客甚至等到不耐煩都直接自行離開) 、游泳圈充氣等了一個小時才完成、修理冷氣浪費了我們待在房間裡2小時的私人時光沒任何補償或歉意表示、早晨的housekeeping到11點都還沒整理,打電話說可以馬上過來,還是等了1個小時才到,餐廳早餐的咖啡一開始就點了,直到最後吃飽了還要提醒才補送過來、Check out之後到搭船前往機場的期間,只能自己找地方待著,惟一有冷氣的地方只有兒童遊戲區,沒有小孩的我們不被允許待在裡面,只好繼續到其他室外區等船班時間;管家服務有差別,對我們的介紹隨便開接駁車繞一圈介紹島上地點就結束,也沒有說明島上有什麼活動或設備可以借用(瑜伽課程、水上活動、大型游泳圈等物品借用),隔天我們自己去Beach Club探索卻看她帶著外國人仔細的介紹著環境,相比我們什麼都要自己詢問、自己打電話請求,真的感到相當不被尊重。
如果您想要享受很棒的水上屋環境 這邊是不錯的選擇,但如果想要很棒的服務,這邊恐怕會讓您非常失望。
+The room equipment is great.Breakfast is abundant.
-We cant feel any hospitality over here which is really depressive.
A 5-star rate but with only 1-star service.
This is really ridiculous asking a buggy waiting at least 15 minutes EVERY TIME for such a small Island only 10 minutes walk.
Inflating the swimming tube, waiting housekeeping at noon, those service kept us waiting for over 1 hour and you still have keep making phones to reminding them till they show up. What's more, What's more, we even found that our air-conditioner leaking water at night. We made the phone call asking them sent someone to fix it ASAP. Not surprise, another hour to wait.
That is really a 5-star ridiculous service.
And we still have to tolerate the loud noise and dust in our room for another 1.5 hour. If you are looking for a high-standard hotel service as their rate over here, it might disappoint your holiday a lot.