Hotel manager said this was an apt not a hotel? I stayed over a month and Housekeeping came twice. They gave us a hard time asking for towels and toilet paper and using the brooms and mops. I though this was a long stay hotel?
真實旅客
28 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年12月29日
jeckson
jeckson,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月29日
They sold my room and had no room for me
I will never book with this place again. I booked my room and paid for it. When i got there, they didn't have a room for me. The receptionist clearly stated he had just sold the last room that was available to the previous guests. He checked and could see my reservation. WHY TFH DID YOU SELL MY ROOM? I arrived for checking before midnight which i often do in my long trips. I have been doing road trips with my family for many years and slept at countless of hotels, and this never happened. I had to start calling all the hotels around Melbourne to find a room for the night which was mission impossible. The receptionist there who seemed to not know sh** tried to tell me that the place does not do reservations and that the issue was because i used a third party to book the room. I simply laughed. This was a ridiculous reason. I mean...common! He could clearly see my reservation and still sold my room. On top of that he was very rude about it and not showing any empathy. It was late and i had kids in the car. We were all very tired from the long drive. I would give zero star if it was possible. I ended sleeping in a lay-low motel with my family because all the hotels were fully booked. This was my first time and will be my last time ever booking with them.
At least, I'm pleased with how hotels.com handled my situation and provided me with my refund in a timely manner.
Natacha
Natacha,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月28日
Poor communication,Un Cooperative and Bad Image
Sold Out. The Guy Austin Stated he was sold out and he can't do anything for me because it was a 3rd party reservation. I have pictures of evidence. No ID, No Credit Card No room was assigned.
He clearly was under influence. 10:32pm
Sandra
Sandra,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Douglas
Douglas,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月14日
NEVER AGAIN
Horrible! People smoke marijuana in ther rooms and you can smell it everywhere, the matress gave me a lower back pain. The chair is ready to go to the garbage. Was a very bad experience NEVER AGAIN!
Jose
Jose,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Edwin
Edwin,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月7日
Couldn't stay there due computer check in would allow access . Had to go another hotel .
William
William,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月4日
Douglas
Douglas,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月2日
Tyler
Tyler,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Alfredo
Alfredo,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Solangel
Solangel,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月11日
Ramon
Ramon,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月27日
TERRIBLE!!
It was awful! Terrible management. No clean towels or anything.
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月27日
Gabriel
Gabriel,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Jermaine
Jermaine,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Beth
Beth,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月19日
terrible
had a confirmed reservation and showed up and they said they given all their room away to FPL for the hurricane. And they still charged me. I had to go to another hotel. Terrible.
Archibald
Archibald,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月18日
Sarah
Sarah,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月13日
No Rooms available
Terry
Terry,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月4日
maine
maine,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月1日
maine
maine,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
Good
Haron
Haron,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月29日
No thanks
Tauni
Tauni,1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年9月29日
Please refund.
I was driving all day and showed up after midnight and the guy would not let me check in. He said no check ins after midnight! He said sorry but didn't really care. Please refund my money. I have never heard that before that you can't check in after midnight!