Stayed in Room 4 on Saturday, 21st Dec 2024. Upon arriving, we were told the hotel had no heating it had broken during the storm on 7th Dec, and we should have received an email informing us of this. We never received this. Having known this, we would not have stayed here. The hotel was very dated for what used to be a grand wedding venue. When getting to our room, the towels had stains on them. During the night it was quite windy and the broken window blew open and the window was banging open and shut I thought it was going to shatter, due to the broken clatch, the window could not be closed the wind was howling through the already cold room. By the time we got up, the room was freezing. We both had no sleep due to the wind howling through the windows. This is the worst hotel stay we have ever had.