We had the king bed with partial sea view on the 6th floor. Check in was flawless because they allowed us to store our luggage before 2pm. They took our luggages to the room and gave us the key when we got there late in the evening.
The room is spacious with extra day bed by the big window. When we woke up in the AM and let the sun in then we spotted the dirtiness in the room. Big mirror smeared with sticky fingerprints everywhere, under the bed was extremely dusty and dirty, the mini fridge dirty, the bed cover stained and yellowish on the corners.
Bathroom, half of toilet tissue roll, warm water only in the sink but no hot water in the shower. Sink was not wiped down.
The second day was better, after the cleaned up the room. But still no hot water in the shower.
Pros: daily housekeeping and change towels. They offer laundry and iron in bulk so it's alot cheaper.
Breakfast was horrible and cold. The room division needs to check the cleanliness and readiness of the room before assign it to guests.
Leila
Leila,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2022年5月5日
centraal gelegen hotel
Vriendelijk personeel, ontbijt minimaal. Kamers schoon maar zeer gehorig
Cornelis
Cornelis,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年5月24日
Puas menginap di Genio Hotel
Hotel yang nyaman, suasana tenang
Irwan
Irwan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2019年12月20日
Devinder
Devinder,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年7月30日
Great stay at genio manado
Genio is very clean, rooms are spacious and staff is very attentive.
Very speedy check out as well.
deborah
deborah,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2019年4月27日
Pillows are smelly
This is a reasonably good hotel for the price and you get the basic air conditioning, ensuite bathroom and a TV. However one thing turned me off completely - the pillows did not seem to be washed at all and had a heavy sweats smell. I could not bear the smell and had to wrap the pillow with a towel in order to mask it. Besides this, the hotel is reasonably ok and you get what you pay for. Breakfast was reasonable but not great.
The staff was very kind. The location is not so good if you want to do things by walking.
The room was OK, but even though it was a non smoking room it had a lot of cigarette smell. Asked for another room and it was the same. They just put a spray that attenuated the smell. But towels and sheets were still smelling.
Diego
Hotels.com 真實旅客評語
8/10 非常好
2018年3月6日
richard
richard,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2017年12月24日
Bad exoerience
Hotel is far from everything. I had confirmation booking but staff was unable to find my booking. after i show him my conformation, he said that my booked room is not available because someone just checked in. and they said they can give me smaller room if i want.i had no choice, it was almost 7pm. very weak wifi. breakfast is ok. will not return to this hotel again
David
David,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2017年12月19日
Not so good
i booked double bed and when i arrived,they said that my room is not available. I showed them my booking and they found the booking in their side and they said that it is false booking and their room is full but can give me another small room. Wifi is super weak. Breakfast is ok. Will not stay next time
Dev
Dev,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2017年12月3日
真實旅客
1 晚浪漫之旅
Hotels.com 真實旅客評語
8/10 非常好
2017年12月2日
Happy little monster
Everything was fantastic except the check in, they gave me an already occupied room.
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2017年11月22日
Für einen kurzen City trip in Ordnung.
Preis Leistung passt :)
In Monado close to services. Good value for price.
Enjoyed my stay. Airport transfers easily arranged and on time. Late arrival without problems.
George
George,1 晚旅行
Lastminute 真實旅客評語
8/10 非常好
2017年3月8日
Adequate for needs
Not central to anything. Met needs of a last minute layover. Changed rooms due to lack of internet. Nice staff.
真實旅客
Expedia 真實旅客評語
8/10 非常好
2017年2月3日
New hotel
Nice and clean hotel, pretty new and the manager is very helpful and friendly.
Leticia
Hotels.com 真實旅客評語
8/10 非常好
2016年11月12日
Hotel Bersih
Kurang kedap suara
Leonardo
Hotels.com 真實旅客評語
8/10 非常好
2016年10月7日
Excellent hotel
The hotel is very nice and spotless clean. wifi is also good. staffs were very friendly. Hotel must have international outlet for charging mobile phones. Hotel just have indonesian style outlet which doesnt fit usa style chargers. This needs to be improved by hotel since many international guest visit them. Everything else is excellent.
Shiv
Hotels.com 真實旅客評語
8/10 非常好
2016年10月2日
Good value for money hotel- quite new and clean
Good stay but breakfast is not western type and the room-to-room sound insulation is very poor.
Mohamed Arshad
Hotels.com 真實旅客評語
8/10 非常好
2016年8月15日
Kamar Non-Smoking tapi berbau rokok
Pada saat memasuki kamar, aroma rokok sangat kuat sekali, kenyataannya kami memesan non smoking room... tapi bagaimanapun juga kami mengucapkan terimakasih atas pelayanannya.
Stevi
Hotels.com 真實旅客評語
10/10 好極了
2016年7月11日
きれいで快適なホテル
あたらしくてきれい。
一番安い部屋に泊まったが、ポットとコーヒー・紅茶もあります。
Mega Mallまでは、歩くと20分くらい。
チャイナタウンまでは、徒歩10分程度。